At NTT DATA Services, we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees are key factors in our company's growth, market presence and our ability to help our clients stay a step ahead of the competition. By hiring the best people and helping them grow both professionally and personally, we ensure a bright future for NTT DATA Servicesand for the people who work here.
NTT DATAServices currently seeks aTechnical Application Support Specialist (L3)to join our team in Salt Lake City, Utah (US-UT), United States (US).
Act as a key point of contact for operations & development teams to resolve business critical issues.
Develop deep understanding of proprietary financial applications. Actively participate in Business Continuity Planning (BCP) activities. Scripting repeat support tasks to reduce risk and bring efficiency
Job Level Specific Duties:
•Analyze and resolve application issues
•Identify defects, discrepancies, and trends by ways of code debugging or log analysis
•Manage incidents and effectively communicate with users, application owners and senior stakeholders across all areas
•Improve application stability and performance by observing patterns, recurring failures and/or issues, and advise application owners on permanent fixes accordingly
•Adopt various tools developed by Client Engineering team to automate failures using machine learning techniques and notify discrepancies in the health of production and automation of health-restoration, with a focus on continuous measurement of risk and cost.
•Identify alerts / processes that can be automated and then work with AppBank Engineering team in automating them
•Challenge existing application setup, processing and suggest different ways to solve problem or improve stability
•Actively participate in Change management process with view to manage risk in production environment
•Build and improve run books for generalists to minimize operational errors and gain fungibility/efficiency
•Develop reports that provide trending statistics to track and manage application health and support service performance
•Willing to learn and troubleshoot/support proprietary technologies not available through market place. No knowledge of proprietary technologies is required pre-hire
•Minimum of one years of application support experience (Production / User)
•Minimum three years development experience with Java.
•Minimum three years development experience with Databases
•Exceptional system / technical analysis
•Strong knowledge of the UNIX/Linux Operating system: shells, file systems, symbolic links, process management, etc.
•Strong problem solving skills, ability to infer from previous examples, willingness to understand how an application is put together.
•Excellent communication skills
•Proven development/support experience in large-scale, enterprise-style financial services applications
•Collaborating with end users to identify needs and opportunities for improved user interface
•Ability to work collaboratively in a geographically distributed team environment
•Familiarity with industry best practices around user experience theories and methodologies
•Experience in the Financial Service Industry
•Development experience, with support mindset
Minimum Education and Certifications
•Bachelor's degree (U.S. or equivalent) in Computer Science, Computer Engineering, Information Technology or a related field with 3 years of software development / production support experience
This position is only available to those interested in direct staff employment opportunities with NTT DATA, Inc. or its subsidiaries. Please note, 1099 or corp-2-corp contractors or the equivalent will NOT be considered. We offer a full comprehensive benefits package that starts from your first day of employment.
About NTT DATA Services
NTT DATA Services partners with clients to navigate and simplify the modern complexities of business and technology, delivering the insights, solutions and outcomes that matter most. We deliver tangible business results by combining deep industry expertise with applied innovations in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services.
NTT DATA Services, headquartered in Plano, Texas, is a division of NTT DATA Corporation, a top 10 global business and IT services provider with 118,000+ professionals in more than 50 countries, and NTT Group, a partner to 88 percent of the Fortune 100. Visit nttdataservices.com to learn more.
NTT DATA, Inc. (the "Company") is an equal opportunity employer and makes employment decisions on the basis of merit and business needs. The Company will consider all qualified applicants for employment without regard to race, color, religious creed, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other class protected by law. To comply with applicable laws ensuring equal employment opportunities to qualified individuals with a disability, the Company will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant or an employee unless undue hardship to the Company would result.
Nearest Major Market: Salt Lake City
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