Description:Patient Assessment: Anticipates and recognizes changes in the patient's eye health status and needs for eye care. Clinic only-History taking: Presenting complaint/history of presenting illness, past ocular history, family history, systemic illness, past and present, medications, allergies and drug reactions. Phone only-Using the Eye Care triage process, provides telephone consultation to patients. Determines priorities of patient care based on essential patient needs and available resources.Clinical Exam (clinic only) Basic Testing Skills: methods of measuring/recording acuity, color vision testing, lensometry, A-scan biometry, Exophthalmometry Amsler Grid, Schirmer, Tests Evaluation of Pupils, Estimation of Anterior chamber depth, Visual field evaluation. Perform Patient Services Procedures: Ocular dressings and shields, Drug delivery, spectacle principles, assisting patient, minor surgery assist and instruction. Instrument Maintenance: Acuity projectors, ophthalmoscopes, retinoscopes, lensometers, perimeters, tangent screen, phoropters, slit lamps, ultrasound, keratometers, lenses, tonometers, muscle light, special instruments, surgical instruments.Appointing:Clinic-May check-in or make follow up appointments.Phone-Provides appropriate schedule guidance through use of technical skill and judgement along with established protocols.Patient Care: Encourages patient compliance with established therapeutic and medical treatment. Promotes patient self-care responsibility for meeting their own eye health needs. Adheres to Kaiser Foundation Health Plan of Washington documentation standards. Provides a safe environment for each patient and adheres to Kaiser Foundation Health Plan of Washington safety standards. Clinic~ Basic principles, fitting procedures, patient instruction, trouble-shooting problems, verification of lenses, cash handling, retail opinions for contact lenses.Basic Qualifications:
Provide technical and patient care support either in a clinic or on the phone as a member of the Eye Care team. In clinic perform measurement and evaluation tests and perform specified procedures. On phone acts as a triage point for urgent, emergent and general Eye Care needs. May support fitting of contact lenses and provide patient instruction.
ExperienceN/AEducationHigh School Diploma OR General Education Development (GED) required.License, Certification, RegistrationAble to obtain JCAHPO COA Certification within two (2) years of hire/transfer.WA State Medical Assistant-Registered is required within 7 days of hire/transfer.Additional Requirements:Demonstrated Customer service experience and skills.Computer experience in a MS Windows environment; keyboarding skills.Strong written & verbal skills which will be utilized for patient history assessment, medical record documentation & patient/family education.Preferred Qualifications:Experience working with contact lens patients and products.Experience working in an ophthalmology or optometry practice.Medical Assistant-Certified credential or Interim Medical Assistant-Certified credential, Washington State Department of Health Interim credential which expires one (1) year from date of issuance.General medical knowledge of cardiopulmonary resuscitation, anatomy, physiology, systemic diseases, ocular diseases, ocular emergencies and metric conversion fundamentals of microbial control.Graduate of an accredited medical assistant, ophthalmic assistant or allied health professional program.Primary Location: Washington,Bellevue,Bellevue Medical Center 11511 NE 10th St. Scheduled Weekly Hours: 40 Shift: Day Workdays: Mon, Tue, Wed, Thu, Fri, Sat, Sun Working Hours Start: Varies Working Hours End: Varies Job Schedule: Full-time Job Type: Standard Employee Status: Regular Employee Group/Union Affiliation: UFCW ProTech Job Level: Individual Contributor Job Category: Patient Care Services (Non RN) Department: Ophthalmology Travel: Yes, 25 % of the Time Kaiser Permanente is an equal opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status.
External hires must pass a background check/drug screen. Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with federal and state laws, as well as applicable local ordinances, including but not limited to the San Francisco and Los Angeles Fair Chance Ordinances.