Directs institutional housekeeping program to ensure clean, orderly, and attractive conditions of establishment by performing the following duties personally or through subordinate supervisors.
Supervise and motivate all housekeeping personnel with daily supervision to include staffing, training, discipline, scheduling and visually monitoring performance to ensure adherence to all service and productivity standards to provide guest satisfaction.
Recruits, hires, and provides career development for the housekeeping staff; conducts performance evaluations and provides feedback for team members.
Establishes standards and procedures for work of housekeeping staff.
Inspects and evaluates physical condition of establishment.
Responsible for department budget and staffing guide.
Submits to management recommendations for painting, repairs, furnishings, relocation of equipment, and reallocation of space.
Periodically inventories supplies and equipment.
Investigates new and improved cleaning instruments and methods.
Completes department payroll and tracks overtime.
Attend managers meetings.
Responds quickly to guest complaints in a friendly manner. Follows up to ensure guest satisfaction.
Assists in the ordering of all products and chemicals needed.
Inspect a minimum of 3 villas a day.
Communicates with all department Managers and Supervisors.
Conducts or oversees training classes regarding safety, security, department procedures and service guidelines.
Supervises Housekeeping Manager and Housekeeping Supervisors.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION and/or EXPERIENCE
Knowledge of a wide range of concepts, principles, and practices in a professional or administrative occupation, such as would be gained through extended graduate study or experience, and skill in applying this knowledge to difficult and complex work assignments: or a comprehensive, intensive, practical knowledge of a technical field and skill in applying this knowledge to the development of new methods, approaches or procedures. BA/BS in a management field of studies preferred.
Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other team members of the organization. Bilingual (English/Spanish) preferred.
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations
CERTIFICATES, LICENSES, REGISTRATIONS
The physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the team member is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The team member frequently is required to sit and stoop, kneel, crouch, or crawl. The team member must frequently lift and/or move up to 50 pounds. Specific vision abilities required by this job include distance vision, color vision, and ability to adjust focus.
The work environment characteristics described here are representative of those a team member encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the team member is occasionally exposed to wet and/or humid conditions and outside weather conditions. The noise level in the work environment is usually moderate.