Character Mascot

    Westgate Resorts
    2201 Roark Valley Rd, Branson, Missouri 65616-8122, BRANSON, MO
    Part-time

    Job Description

    SUMMARY

    Contribute to and enhance the positive, welcoming, lively, and exciting atmosphere of Westgate Resorts Smoky Mountains by maintaining the presence of the resort mascot, Wes T. Bear, on property.

    ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
    1. Assist with greeting at the Welcome Booth and Lobby during daily check-ins.
    2. Assist with weekend Curbside Greeting.
    3. Maintain a presence at the Welcome Parties.
    4. Maintain a presence in the Lobby during Owner BBQ events.
    5. Maintain a presence at any additional on-property events as needed.
    6. Interact with families and children on the property.
    7. Hand out balloons to children during daily check-ins.
    8. Be available to have pictures taken with Guests.
    9. Visit other locations of the property including but not limited to the Lobby, Waterpark, Owners'
    10. Regular attendance as scheduled is necessary.
    Club House, Arcade, Picnic Area, Welcome Booth, and swimming pools.
    1. Conform to department training standards.
    SUPERVISORY RESPONSIBILITIES

    NONE

    QUALIFICATIONS

    To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    EDUCATION and/or EXPERIENCE

    High school diploma or general education degree (GED); or one to two years guest relations experience and/or training.

    LANGUAGE SKILLS

    Ability to read and comprehend simple instructions, short correspondence and memos. Ability to write simple correspondence. Ability to speak effectively before groups of customers and employees of organization.

    MATHEMATICAL SKILLS

    Ability to add, subtract, multiply, and divide in all unites of measure, using whole numbers, common fractions and decimals. Ability to compute rate, ratio and percent and to draw and interpret bar graphs.

    REASONING ABILITY

    Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form.

    CERTFICATES, LICENSES, REGISTRATIONS

    None

    PHYSICAL DEMANDS

    The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    While performing the duties of this job, the employee is regularly required to stand and use hands to finger, handle or feel. The employee frequently is required to walk, reach with hands, arms, talk or hear and taste or smell. The employee is occasionally required to sit, climb or balance, stoop, kneel, crouch or crawl. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move more than 100 pounds.

    WORK ENVIRONMENT

    The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    While performing the duties of this job, the employee is required to wear a bear costume depicting the resort mascot, Wes T. Bear and is frequently exposed to moving mechanical parts. The employee is occasionally exposed to wet and/or humid conditions; high precarious places; fumes or airborne particles; toxic or caustic chemicals; outside weather conditions; extreme cold, extreme heat, risk of electrical shock and vibration.

    The noise level is loud in the work environment.

    The Westgate Resorts Service Philosophy is:

    'We fulfill our guests' dreams by providing a quality vacation experience that exceeds all expectations.'

    The Westgate Resorts Service Standards are:

    Responsive

    Accurate

    Helpful

    Informative

    We are an organization that is built on the idea of service to others and on the idea of making dreams come true. In order to achieve these goals we expect all employees to fulfill the Service Philosophy and the Service Standards in all interactions with guests and fellow employees.

    SUMMARY

    Contribute to and enhance the positive, welcoming, lively, and exciting atmosphere of Westgate Resorts Smoky Mountains by maintaining the presence of the resort mascot, Wes T. Bear, on property.

    ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
    1. Assist with greeting at the Welcome Booth and Lobby during daily check-ins.
    2. Assist with weekend Curbside Greeting.
    3. Maintain a presence at the Welcome Parties.
    4. Maintain a presence in the Lobby during Owner BBQ events.
    5. Maintain a presence at any additional on-property events as needed.
    6. Interact with families and children on the property.
    7. Hand out balloons to children during daily check-ins.
    8. Be available to have pictures taken with Guests.
    9. Visit other locations of the property including but not limited to the Lobby, Waterpark, Owners'
    Club House, Arcade, Picnic Area, Welcome Booth, and swimming pools.
    1. Conform to department training standards.
    SUPERVISORY RESPONSIBILITIES

    NONE

    QUALIFICATIONS

    To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    EDUCATION and/or EXPERIENCE

    High school diploma or general education degree (GED); or one to two years guest relations experience and/or training.

    LANGUAGE SKILLS

    Ability to read and comprehend simple instructions, short correspondence and memos. Ability to write simple correspondence. Ability to speak effectively before groups of customers and employees of organization.

    MATHEMATICAL SKILLS

    Ability to add, subtract, multiply, and divide in all unites of measure, using whole numbers, common fractions and decimals. Ability to compute rate, ratio and percent and to draw and interpret bar graphs.

    REASONING ABILITY

    Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form.

    CERTFICATES, LICENSES, REGISTRATIONS

    None

    PHYSICAL DEMANDS

    The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    While performing the duties of this job, the employee is regularly required to stand and use hands to finger, handle or feel. The employee frequently is required to walk, reach with hands, arms, talk or hear and taste or smell. The employee is occasionally required to sit, climb or balance, stoop, kneel, crouch or crawl. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move more than 100 pounds.

    WORK ENVIRONMENT

    The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    While performing the duties of this job, the employee is required to wear a bear costume depicting the resort mascot, Wes T. Bear and is frequently exposed to moving mechanical parts. The employee is occasionally exposed to wet and/or humid conditions; high precarious places; fumes or airborne particles; toxic or caustic chemicals; outside weather conditions; extreme cold, extreme heat, risk of electrical shock and vibration.

    The noise level is loud in the work environment.

    Posting ID: 552626217Posted: 2020-03-11