Housekeeping Asst Director

    Westgate Resorts
    7700 Westgate Blvd, Kissimmee, Florida 34747-4630, KISSIMMEE, FL
    Similar jobs pay $8.63 - $10.78

    Job Description

    The Westgate Resorts Service philosophy is:

    'We fulfill our guests' dreams by providing a quality vacation experience that exceeds all expectations'

    The Westgate Resorts Service Standards are:





    We are an organization that is built on the idea of service to others and on the idea of making dreams come true. In order to achieve these goals, we expect all employees to fulfill the Service Philosophy and the Service Standards in all interactions with guests and fellow employees.

    About Westgate Lakes Resort & Spa

    The beautiful lakefront Westgate Lakes Resort & Spa offers you the perfect opportunity to meet and share stories with guests who arrive from around the world to experience Central Florida's world-famous theme parks and attractions. Enjoy the surroundings and excitement that our world-class resort offers such as the award-winning Westgate Smokehouse Grill, world-class Serenity Spa by Westgate, and seven outdoor heated pools and hot tubs, as well as a lakeside marina with boat rentals and much more.


    Directs institutional housekeeping program to ensure clean, orderly, and attractive conditions of establishment by performing the following duties personally or through subordinate supervisors.

    ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

    Establishes standards and procedures for work of housekeeping staff.

    Plans work schedules to ensure adequate service.

    Inspects and evaluates physical condition of establishment.

    Strong experience implementing new procedures to improve guest satisfaction scores and department overall.

    Demonstrates good communication skills and helps ensure optimum communication between all shifts, departments, and management.

    Responds to any employee concerns, maintenance conditions, guest problems, breach of security, and/or emergencies in accordance to company/brand/legal requirements.

    Communicates with the General Manager consistently and on an on-going basis in terms of pertinent information regarding the department and hotel issues

    Responsible for Department Budget: Supervises and approves the budgeting and ordering of guestroom and cleaning supplies.

    Understands the importance of department's operation on the overall property financial goals and educates staff on details as appropriate.

    Manages areas of operation to budget by reviewing P&L, budget worksheets and payroll.

    Reviews financial statements and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement.

    Ensures compliance with all housekeeping policies, standards and procedures.

    Submits to management recommendations for painting, repairs, furnishings, relocation of equipment, and reallocation of space.

    Periodically inventories supplies and equipment.

    Inventories stock to ensure adequate supplies.

    Selects and purchases new furnishings.

    Investigates new and improved cleaning instruments and methods.

    Communicates expectations, recognizes performance, and produces desired business results.

    Monitors room cleanliness scores and develops continuous improvement plan.

    Communicates expectations, recognizes performance, and produces desired business results.

    Directs staff to strive for continuous improvement in all areas of responsibility.

    Manages employee progressive discipline procedures for areas of responsibility.

    Reviews staffing levels to ensure that guest service, operational needs and financial objectives are met.

    Handle all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.


    The ideal candidate has three to five years of Resort/Hotel Rooms experience.

    Managed a property of a minimum 1.000 units.

    Excellent leadership skills.

    Bachelor's degree preferred.

    Possess strong commercial acumen, with experience in increasing profitability.

    Exceptional communication skills.

    Timeshare Resorts experience preferred


    To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


    Knowledge of a wide range of concepts, principles, and practices in a professional or administrative occupation, such as would be gained through extended graduate study or experience, and skill in applying this knowledge to difficult and complex work assignments: or a comprehensive, intensive, practical knowledge of a technical field and skill in applying this knowledge to the development of new methods, approaches or procedures. BA/BS in a management field of studies preferred.


    Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization. Bilingual (English/Spanish) preferred.


    Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.


    Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.


    The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee frequently is required to sit and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 50 pounds. Specific vision abilities required by this job include distance vision, color vision, and ability to adjust focus.


    The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    While performing the duties of this job, the employee is occasionally exposed to wet and/or humid conditions and outside weather conditions. The noise level in the work environment is usually moderate.

    Posting ID: 552626252Posted: 2020-05-27