Lead Cellphone Repair Technician

    Asurion Corporation
    Cobb, GA
    Full-time

    Job Description

    Our team of Lead Cellphone Repair Technicians keep our customers connected by repairing their mobile devices. You'll work inside a retail store and be the face of Asurion's in-store operations delivering our award-winning personalized customer resolution experience.

    What will you do?
    • Service as a technical leader to other technicians.
    • Resolve customer issues relating to equipment problems by fixing phones, tablets and other consumer electronics by determining the most effective repair method.
    • Engage with and reassure customers to deliver outstanding customer service.
    • Meet or exceed key performance objectives including service and repair metrics.
    • Manage repair inventory involving new parts, recording inventory volumes and tracking part utilization.
    • Perform various inventory tasks such as counting and monitoring inventory levels.
    • Demonstrate Asurion's Core Values in all interactions.
    What we offer:
    • Competitive pay and benefits including health, dental, and vision.
    • Retirement Savings Plan
    • Paid Time Off
    • Tuition Reimbursement Program
    • Ongoing training to grow your skills
    • Uniform allowance
    • Subsidized cell phone plan
    If you're a good fit for the job, you'll have:
    • One year experience with product service support or troubleshooting electronics
    • One year face-to-face customer service experience
    • Knowledge of mobile devices and operating systems
    • High School diploma or equivalent
    • Strong oral and written communication skills
    • Strong teamwork and collaboration skills
    • Basic knowledge of Microsoft Office
    Store Location for this job posting:

    2955 Cobb Pkwy SE #260

    Atlanta, GA 30339

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    Posting ID: 552626471Posted: 2020-05-27