Cellphone Repair Technician - Sprint In-Store
Asurion is a global leader in technology protection and support solutions. From lost, stolen, and damaged wireless handsets to malfunctioning computers, gaming systems, and more, Asurion provides worldwide best-in-class premier support, service, repair, replacement, and delivery. This position resides in the Customer Solutions team focused on any customer facing solution from processing claims to technical support.
Our team of Cellphone Repair Technicians have great passion for technology and connecting customers to products that enhance their every day life. Through providing exceptional customer support and technical expertise we build authentic connections with customers that drive long lasting relationships. You'll work inside a retail store and be the face of Asurion's in-store operations team delivering our award-winning personalized customer resolution experience.
Resolve customer issues relating to equipment problems by fixing phones, tablets and other consumer electronics by determining the most effective repair method.
Demonstrate eagerness and excitement to learn more about your customer to help provide them the best product knowledge
Strive to gain and grow knowledge of Asurion's products and culture
Engage with and reassure customers to deliver outstanding customer service.
Able to speak to and be knowledgeable about all Asurion's products and how they can best serve and solve our customers issues
Meet or exceed key performance objectives including service and repair metrics.
Perform various inventory tasks such as counting and monitoring inventory levels.
One or more years of customer service/ retail sales experience required
Reliable and flexible when it comes to dealing with difficult situations
Demonstrate Asurion's Core Values in all interactions.
What we offer:
Competitive pay and benefits including health, dental, and vision.
Retirement Savings Plan
Paid Time Off
Tuition Reimbursement Program
Ongoing training to grow your skills
Subsidized cell phone plan
If you're a good fit for the job, you'll have:
Six months experience with product service support or troubleshooting electronics
Six months face-to-face customer service experience
Knowledge of mobile devices and operating systems
High School diploma or equivalent
Strong oral and written communication skills
Strong teamwork and collaboration skills
Basic knowledge of Microsoft Office
1199 Pontiac Ave
Cranston, RI 02920
Posting ID: 552626501Posted: 2020-05-27