Technical Expert- Madison2

    Asurion Corporation
    Madison, WI
    Full-time

    Job Description

    Our team of Technical Experts keep our customers connected by repairing their mobile devices. You'll work inside a retail store and be the face of Asurion's in-store operations team delivering our award-winning personalized customer resolution experience.

    What will you do?

    Resolve customer issues relating to equipment problems by fixing phones, tablets and other consumer electronics by determining the most effective repair method.

    Engage with and reassure customers to deliver outstanding customer service.

    Meet or exceed key performance objectives including service and repair metrics.

    Perform various inventory tasks such as counting and monitoring inventory levels.

    Demonstrate Asurion's Core Values in all interactions.



    What we offer:

    Competitive pay and benefits including health, dental, and vision.

    Retirement Savings Plan

    Paid Time Off

    Tuition Reimbursement Program

    Ongoing training to grow your skills

    If you're a good fit for the job, you'll have:

    Six months experience with product service support or troubleshooting electronics

    Six months face-to-face customer service experience
    • Knowledge of mobile devices and operating systems
    High School diploma or equivalent

    Strong oral and written communication skills

    Strong teamwork and collaboration skills

    Basic knowledge of Microsoft Office

    Store Location for this job posting:

    1645 Town East Blvd, Suite 554

    Mesquite, TX 75150

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    Posting ID: 552626573Posted: 2020-05-27