McKesson is in the business of better health and we touch the lives of patients in virtually every aspect of healthcare. At McKesson Specialty Health, our products and services span the full continuum of specialty patient care. From the initial phases of a product life cycle and the distribution of specialty drugs, to fully integrated healthcare technology systems, practice management support, and ultimately to patient care in the communities where they live, we empower the community patient care delivery system by helping community practices advance the science, technology and quality of care.
We have a vision -that the long-term vibrancy of community care will be achieved through the leadership of physicians committed to clinical excellence and innovation, enabled by close collaboration with our organization and our deep clinical, operational and technological expertise. Every single McKesson employee contributes to our mission-by joining McKesson Specialty Health you act as a catalyst in a chain of events that helps millions of people all over the globe. You'll collaborate on the products and solutions that help us carry out our mission to improve lives and advance healthcare. Working here is your opportunity to shape an industry that's vital to us all.
Join our team of leaders to begin a rewarding career. Position Description
The Implementation Manager provides facilitation and guidance to multidisciplinary functional roles and teams responsible for implementation tasks and planning of new programs and services.
This position serves as the primary client- facing lead and ensures all cross-functional team members deliver solutions/programs that meet all internal McKesson requirements, while exceeding customer expectations for operational excellence and program stakeholder satisfaction. This position is also responsible monitoring and directing other teams on the project to ensure the implementation methodology is followed and success is achieved. This individual is expected to be self-directed and operate with minimal management oversight.Key ResponsibilitiesProgram Implementation
Serve as single point-of-contact for our customer(s) throughout implementation Responsible for the day-to-day oversight of all implementation program design, build, and launch activities; Hence the overall customer implementation satisfaction Provide oversight to internal cross-functional teams striving to meet project deliverables and timelines Lead weekly status meeting and facilitates customer-facing working sessions May work to support the Sr. Implementation Manager on more complex projects Keep both internal and external customers up to date on the implementation progress by utilizing the standard implementation documentation and delegate the task when appropriate Proactively identifies changes in work scope and ensure appropriate planning measures are taken with internal and external clients to reassess and amend the scope of work requirement, budget, and timeline Conduct proper hand off to on-going Customer Management team when appropriate Provides resolutions to a diverse range of complex problems. Manages conflict resolution to ensure successful outcomes Negotiates timeline and resource requirements within each functional area maintaining the overall project objective and timeline Works directly with the Pharmacy Operations team to ensure all implementation needs are met. Financial Management
Facilitate and lead all customer-facing program change requests throughout the implementation process obtaining incremental revenue when possible for program modifications outside the scope of the customer engagement Customer Business Solutions/Product and Design Consultant
Provides support to business development team in sales process, including customer calls and presentations Supports business strategy resource(s) in transition of new program service offerings or product(s) into the business Partners with stakeholders to create and identify business requirements for systems and solutions to meet customer needs Oversight of the coordination and development of education, training, and in-service presentations Supports pre-implementation project consulting deliverables and activities related to program design/documentation; including timelines and staffing models Minimum Requirements
4+ years' years of relevant experience implementing large scale program within healthcare and specialty pharmacy operations specifically. Critical Skills
Additional Knowledge & Skills
- Healthcare client management, pharmacy administration background
- Proven experience in project management using formal methodology, techniques and tools.
- Registered Pharmacy Technician preferred
- PMP certification preferred
- Proficient in the discipline of Project Management.
- Ability to adhere to standard methodologies and processes.
- Ability to provide strong leadership and influence to matrixed, cross-functional teams in managing multiple projects with conflicting priorities and market imposed deadlines
- Demonstrated ability to multi-task and work in a self-directed environment to meet critical deliverable dates.
- Familiarity with Information Systems Development Life Cycle (SDLC) as well as Quality Management System (QMS) processes and documentation requirements
- Thorough understanding of pharmacy operations, workflow, design and regulations required
- Healthcare service and/or pharma/biotech service experience, strongly preferred
- Collaborative, able to interact effectively with people from different disciplines
- Strong interpersonal, listening and team building skills.
- Strong negotiation, persuasion and problem-solving skills. Arbitrate and resolve conflict and ambiguity.
- Ability to openly communicate with and motivate team.
- Ability to communicate appropriately at all levels in the organization.
- 4-year degree in related field or equivalent experience required. MBA or MHA, preferred.
Travel up to 25% Physical Requirements
General Office Demands Benefits & Company Statement
McKesson believes superior performance - individual and team - that helps us drive innovations and solutions to promote better health should be recognized and rewarded. We provide a competitive compensation program to attract, retain and motivate a high-performance workforce, and it's flexible enough to meet the different needs of our diverse employee population.
We are in the business of better health and we touch the lives of patients in virtually every aspect of healthcare. We partner with payers, hospitals, physician offices, pharmacies, pharmaceutical companies and others across the spectrum of care to build healthier organizations that deliver better care to patients in every setting.
But we can't do it without you. Every single McKesson employee contributes to our mission-whatever your title, whatever your role, you act as a catalyst in a chain of events that helps millions of people all over the globe. Talented, compassionate people are the future of our company-and of healthcare. At McKesson, you'll collaborate on the products and solutions that help us carry out our mission to improve lives and advance healthcare. Working here is your opportunity to shape an industry that's vital to us all.
McKesson is an equal opportunity and affirmative action employer - minorities/females/veterans/persons with disabilities.
Qualified applicants will not be disqualified from consideration for employment based upon criminal history. Job Specifics
Job Family Title: Project Manager
Career Level - IC-Professional-P3 McKesson is an Equal Opportunity/Affirmative Action employer.
All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status.Qualified applicants will not be disqualified from consideration for employment based upon criminal history.
McKesson is committed to being an Equal Employment Opportunity Employer and offers opportunities to all job seekers including job seekers with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, please contact us by sending an email to McKessonTalentAquisition@McKesson.com . Resumes or CVs submitted to this email box will not be accepted.
Current employees must apply through the internal career site. Join us at McKesson!