Patient Care Customer Service Coordinator

    Rotech Healthcare Inc
    104 Cs-1000, Murray, KY
    Full-time
    Similar jobs pay $10.01 - $15.48

    Job Description

    Job Description OVERVIEW

    YES, Rotech is still hiring to help serve our patients during this time of the COVID-19

    As your Home Respiratory and DME equipment and services provider, our number one priority isthe safety ofour patients and our employees. PPE is provided to all of our employees that will have contact with patients.

    Wehave implemented the following measures:
  • We are maintainingsocial distancing ofat least 6 feetin both the workplace and during home delivery/pickup, whenever possible.
  • We are asking patients to complete a screening questionnaire to determine high-risk situations for our employees.
  • We have enhanced cleaning procedures for all of our equipment.
  • We are communicating frequently with our employees regarding the latest guidance from the CDC.
  • JOB INFORMATION

    Summary

    We are seeking a dedicated Patient Care Coordinator for our Sleep Central Murray, KY Operations. In this position you will be responsible for contacting all patients regarding delivery of equipment, taking patient orders, verifying patient information and placing the order in a timely manner.

    Essential Duties and Responsibilities
    • After Hours Call Center of Sleep Center works during Non-Business hours (Sleep Center has both Business and Non Business hours. Non Business hours is our After Hours Call Center)
    • Accurately transcribes patient profile over telephone including data entry of information and possible outbound calling
    • Obtains medically necessary documentation
    • Processes patient orders through Online Pharmacy system
    • Resolves tracking issues and reschedules shipping orders for patients
    • Troubleshoots problems based on patient input regarding the scope and/or magnitude of failure
    • Verifies orders are complete
    • Performs other duties as assigned
    Supervisory Responsibilities
    • None
    QUALIFICATIONS

    Employment is contingent on
    • Background investigation (company-wide)
    • Drug screen (when applicable for the position)
    • Valid driver's license in state of residence with a clean driving record (when applicable for the position)
    Education and/or Experience
    • High school diploma or GED equivalent
    • One to three years of related prior work experience in a team-oriented environment
    • Experience in medical field and administrative record management
    • Strong customer service background
    Skills, Knowledge and Abilities
    • Effectively communicate in English; both oral and written, with physicians, location employees and patients to ensure questions and concerns are processed in a timely manner
    • Helpful, knowledgeable and polite while maintaining a positive attitude
    • Interpret a variety of instructions in a variety of communication mediums
    • Knowledge of Durable Medical Equipment (DME) or Home Medical Equipment (HME)
    • Knowledge of insurance policies and requirements
    • Knowledge of medical billing practices and of billing reimbursement
    • Maintain confidentiality and practice discretion and caution when handling sensitive information
    • Medical terminology
    • Multi-task along with attention to detail
    • Must be able to accurately perform simple mathematical calculations using addition, subtraction, multiplication and division
    • Self-motivation, organized, time-management and deductive problem solving skills
    • Work independently and as part of a team
    Physical Demands
    • After Hours Call Center of Sleep Center works during Non-Business hours (Sleep Center has both Business and Non Business hours. Non Business hours is our After Hours Call Center)
    • Requires sitting, walking, standing, talking or listening
    • Requires close vision to small print on computer and or paperwork
    Machines, Equipment and Technical Abilities
    • Email transmission and communication
    • Internet navigation and research
    • Microsoft applications including but not limited to Word, Excel, Power-Point, Publisher, Access, etc.
    • Office equipment; fax machine, copier, printer, phone and computer
    • Understanding use of all applicable home medical equipment and supplies
    Work Environment
    • Office environment
    ROTECH INFORMATION

    Rotech Offers
    • Career Path and Management Opportunities
    • Bonus
    • Employee Discounts, Referral Bonus, Recognition Program and Employee Service Program
    • Cell Phone reimbursement (when applicable for the position)
    • Mileage reimbursement (when applicable for the position)
    Benefits
    • 401k
    • Medical, Prescription, Dental and Vision plans
    • Flexible Spending Account and Health Savings Account
    • Short Term and Long Term Disability
    • Supplemental Life Insurance
    • Employee Assistance Program
    • Paid Time Off and Paid Holidays
    Make the right move, create your job profile and apply today!!

    The hiring manager will review your resume and contact youif your qualifications match our needs. We appreciate your interest in Rotech Healthcare Inc.

    FACEBOOKLINKEDINTWITTER

    Equal Opportunity Employer of Minorities, Females, Protected Veterans and Individuals with Disabilities

    Rotech Healthcare Inc. recruits, employs, trains, promotes, transfers, separates from employment and compensates employees without regard to membership in, association with, or perception of race, color, age, gender, gender identity, religion, creed, national origin, ancestry, citizenship, marital status, veteran status, sexual orientation, physical or mental disability, pregnancy or any other personal characteristic protected by applicable federal, state and local laws governing nondiscrimination in employment in each locality where Rotech has employees.

    Posting ID: 552774053Posted: 2020-04-16