As the region's only Level I Trauma center, Harborview Medical Center is well known for innovations and excellence in trauma care and its centers of emphasis: Trauma, Burn, Neurosciences, AIDS/STD CARER, and mentally and medically vulnerable populations. In addition to the centers of emphasis, HMC serves a mission population for King County. Harborview employees are committed to the vital role the institution plays in the immediate community, as well as the entire Northwest region. HMC is owned by King County and managed by the University of Washington (UW) and serves as a training site for UW's School of Medicine.
The UW is proud to be one of the nation's premier educational and research institutions. Our people are the most important asset in our pursuit of achieving excellence in education, research, and community service. Our staff not only enjoys outstanding benefits and professional growth opportunities, but also an environment noted for diversity, community involvement, intellectual excitement, artistic pursuits, and natural beauty. As an employee you will enjoy generous benefits and work/life programs. For a complete description of our benefits for this position, please view this page.
Harborview ED Registration has an outstanding opportunity for a PART-TIME PATIENT SERVICES SPECIALIST 1-Trainee or PSS 2 (90%, Rotating/Variable Shifts). Under general supervision of the Emergency Department Supervisor or designee, the Patient Service Specialist 1-Trainee or PSS 2 has primary responsibility for coordinating all operational patient support functions in a fast-paced Emergency Department. The Patient Service Specialist will perform patient registrations, completions of patient pre-registration, First Net, front emergency room registration, back emergency room registration, and bedside registration.
The Patient Services Specialist serves as the primary resource for directing patient flow into Harborview Medical Center through the Emergency Department. The PSS is required to be able to function effectively and independently in all areas of the Emergency Department, and will rotate between the front registration, back registration, and pre-registration areas. The primary purpose includes, but is not limited to, interacting with patients, families, and nursing and medical staff to ensure that patients are identified correctly registered and room accurately as they enter the medical center. The focus is to ensure that the correct corresponding demographic, financial information and appropriate signed financial agreements and consents for treatment are obtained.
Primary PSS duties include:
•Pre-register and check in patients at upon arrival in the electronic system.
•Find and enter new patients in the electronic system.
•Verify insurance coverage, verify third-party payers.
•Coordinate patient care with other departments and outside hospitals, and refer patients to Financial Counseling as needed.
•Obtain the necessary signatures for consent for treatment, financial agreement, and privacy information according to HIPAA regulations.
•Use the Epic systems, check for future/past appointments and PCP information.
•Check patients' identification and scan insurance information into the electronic system.
•Register patient in the back emergency room while working with Medics, Air Lift Northwest, American Medical Response, and nursing staff in a fast-paced environment.
•Register patients in the front emergency room, collect and/or update demographic and financial information, and enter information into electronic systems.
•Bedside registration in front emergency room. Check patients' ID after pre-registration. Verify arm band date of birth. Walk patient to room directed by triage nurse. Confirm demographics and finish registration.
•Room patients in First Net after completion from nursing staff.
•Evaluate patient financial status to verify eligibility for third-party payers; assign appropriate payer plans; maintain confidentiality of patient information.
•Complete and enter Medicare as Secondary Payer online.
•Advise patients regarding charity care screening process and coordinate patient funding needs with Financial Service counselors. Understand concepts of out-patient and in-patient Financial Services.
•Provide information of general and specific nature about the medical center to patients and visitors, including directions, services, facilities, and parking.
•Must be able to register patients professionally with doctors and nurses in all areas of the Emergency Department.
•Schedule and/or submit request for interpreters for patients.
•Arrange after-care follow-up appointment accurately while working closely with doctors, physician assistants, and nursing staff
•Access computer systems in order to obtain patient data and to perform clerical functions.
•Recognize priority information and duties; respond appropriately and maintain patient safety and smooth unit operations.
•Demonstrate proficiency in the use of communication devices on the unit (telephone, fax, email, etc.). Continually identify department when answering the telephone, speaks in a confident, friendly manner that conveys a positive reception.
•Direct calls to appropriate staff in a timely manner.
•Receive records from the Transfer Center, pre-register patients, and identify patient upon arrival from transferring hospitals.
•Maintain awareness of others and greet patients, family, visitors, and staff in manner that conveys a positive reception.
•Obtain specific financial information such as copies of insurance cards and verify Medicaid and insurance coverage using online systems.
•Complete annual review requirements (fire/safety, infection control, and other as appropriate).
•Participate in preparation and maintenance of policies and procedures for area of responsibility.
•Locate patient in the electronic system, First Net, while communicating information with Social work and arriving family members of patients.
•Other duties as assigned.
Patient Services Specialists are hired as either PSS 1-Trainee or PSS 2, depending on experience and qualifications. The requirements are:
PATIENT SERVICES SPECIALIST 1-TRAINEE: High School graduation or equivalent AND one year of experience in a health care setting OR two years of general office experience OR equivalent education/experience.
PATIENT SERVICES SPECIALIST 2: High School graduation or equivalent AND one year of experience in a health care setting OR three years of general office or customer services experience OR equivalent education/experience.
Committed to attracting and retaining a diverse staff, the University of Washington will honor your experiences, perspectives and unique identity. Together, our community strives to create and maintain working and learning environments that are inclusive, equitable and welcoming.
The University of Washington is a leader in environmental stewardship & sustainability, and committed to becoming climate neutral.
The University of Washington is an equal opportunity, affirmative action employer. To request disability accommodation in the application process, contact the Disability Services Office at 206-543-6450 / 206-543-6452 (tty) or firstname.lastname@example.org.
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