The Department of Laboratory Medicine serves as a regional resource for clinical laboratory services required for patient care, research and educational programs in laboratory medicine. The department now employs 900 people who work at the award-winning University of Washington Medical Center (ranked among the top medical centers in the United States as rated by U.S. News & World Report), Harborview Medical Center (the region's only Level I Trauma center, known for innovations and excellence in trauma care and its centers of emphasis: Trauma, Burn, Neurosciences, AIDS/STD CARER, and mentally- and medically- vulnerable populations.), and many other clinical and research facilities in the area. The University of Washington (UW) is proud to be one of the nation's premier educational and research institutions. Our people are the most important asset in our pursuit of achieving excellence in education, research, and community service. Our staff not only enjoys outstanding benefits and professional growth opportunities, but also an environment noted for diversity, community involvement, intellectual excitement and natural beauty. Advises clients and potential clients of the optimum use of Laboratory Medicine's Clinical Lab ServicesProvides technical information regarding methodologies used within the clinical lab at UWMC Responds promptly, courteously, and professionally to phone and written inquires from clients about test information, results, and other elation informationFollows phone log in procedures adhering to 92% logged in time to time sheet time, and properly utilizes other designated time such as "not ready" for processing work while unavailable for incoming callsParticipates toward the goal of providing enhanced services to the clients of the departmentDemonstrates decision making and problem solving ability on certain requisitions ensuring that these specimens are able to meet the test run for that day and provide results in a timely mannerEngages in professional communications and establishes collegial relationships with all areas of labParticipates in the goal of providing enhanced service to the departments' clientsDemonstrates effective communication with the supervisor, manager, workers, lab technician and all member of the Lab Med teamDemonstrates the ability to problem solve to expedite processing of specimens that are received mislabeled, unlabeled, missing patient data, insufficient quantity, etc. and contact clients as requiredResolves problems related to delivery service to clients, providing supervisor with feedback regarding client needsTrains and supports new client services staff for Community ServicesMay train new Clinical Laboratory Technician 1 staff for specimen processing divisionProvides referral resource to other laboratories, maintains a high level understanding of the Laboratory referral industry in order to refer clients to appropriate testing centersFacilitates medical or technical consultation by faculty members or laboratory staff to Reference Laboratory Services clients when appropriateFunctions as dispatch for courier service, provides input for changes or expansion for existing routesProvides back-up coverage for courier rotes on limited occasions as needed, using a University vehiclePerforms continual monitoring of lab reports to verify consistency of servicePrepares supplies and reports for delivery of clients; monitors inventory. Participates in the timely, manual release of patient results, according to UWMC and Department policyDemonstrates proper identification and reporting of errors, and understands the reporting procedures to provide timely follow through of these errors to ensure the least impact to our clientsDemonstrates an ability to be flexible, organized, work as a team member to provide maximum coverage and quality service for our clients in stressful and all situationsREQUIREMENTS:
University of Washington Medical Center has an outstanding opportunity for a full-time (100%), day shift, CLINICAL LABORATORY TECHNICIAN 2. This position performs as a member of the Call Center Team, the coordination of the pre-analytical and technical activities of the Department's clinical laboratory referral testing service for non-UWMC clients.
An Associate Degree from a Committee on Allied Health Education and Accreditation (CAHEA) accredited Medical Laboratory Technician program including courses in chemistry and biology
DESIRED:Familiarity with Department of Laboratory Medicine operations and proceduresExperience handling high volume of calls, or call center experienceFamiliarity with word processing, spreadsheet, and database softwareExperience in a major medical hospital laboratoryExperience with laboratory information systemCONDITIONS OF EMPLOYMENT:May be required to work in other departmental locations in order to meet patient service requirements, including but not limited to UWMC, HMC, CHRMC, Fred Hutchinson Cancer Research Center, SCCA, Roosevelt, etc.May be required to work weekends and holidaysAre considered essential staff and required to report to work in inclement weather Committed to attracting and retaining a diverse staff, the University of Washington will honor your experiences, perspectives and unique identity. Together, our community strives to create and maintain working and learning environments that are inclusive, equitable and welcoming.
The University of Washington is a leader in environmental stewardship & sustainability, and committed to becoming climate neutral.
The University of Washington is an equal opportunity, affirmative action employer. To request disability accommodation in the application process, contact the Disability Services Office at 206-543-6450 / 206-543-6452 (tty) or firstname.lastname@example.org.
Apply for this job