Customer Service Associate

    Exela Technologies Inc.
    Norwalk, CT
    Full-time, Part-time
    Similar jobs pay $10.10 - $15.83

    Job Description

    • Backfill for front receptionist- greet visitors, answer phones, and hospitality duties

    • Review and process confidential and extremely time-sensitive applications

    • Identify objective data and enter ("key what you see") at a high level of productivity and accuracy.

    • Perform data entry task from a paper and/or document image

    • Utilize system functions to perform data look-up and validation

    • Maintain high degree of quality control and validation of the completed work

    • Identify, classify, and sort documents electronically

    • Update computer records on multiple local databases

    • Locate, retrieve, maintain, organize and assist users

    • Retrieve and/or archive documents

    • Ensure operating and quality standards are met based on service objectives

    • Maintain accuracy of required reports and logs

    • Ensure the highest level of customer care

    • Ensure adherence to business guidelines, safety, and security procedures

    • Support financial results by minimizing site waste and rework

    • Create excel spreadsheets, mail merge projects and word documents

    • Ability to multi-task and manage multiple priorities and deadlines is critical

    • Perform A/P functions

    • Assist with general facility computer task and support

    • Process system access requests for client

    • Dependable, Self-motivated and accountable

    • Must be a team player with a solution minded attitude

    • Take direction from supervisor or site manager

    • Participate in cross-training and perform other duties as assigned (answer phones, outgoing shipments, etc)

    • Perform other tasks as assigned

    • Adhering to all safety procedures


    • High school diploma or equivalent (GED) required

    • Minimum of 1 year A/P related experience preferred

    • Ability to communicate both verbally and written with customers and company personnel required

    • General knowledge of Access and Lotus notes databases

    • Must become fully familiar with a variety of on-site equipment and be capable and willing to perform first level troubleshooting

    • Strong organizational and administrative skills preferred

    • Proficient with PC and windows

    • Proficient in MS Office

    • Ability to walk, sit, stand or sit for long periods (possibly entire shift)

    • Ability to adhere to employee attendance policy

    Preferred Qualifications:

    • One year administrative/Accounts Payable or related work experience preferred

    • Proven organizational and multi-tasking skills

    Posting ID: 552781488Posted: 2020-05-21