Customer Service Assoc 2

    Exela Technologies Inc.
    Rtp, NC
    Full-time, Part-time
    Similar jobs pay $44.52 - $69.24

    Job Description

    Responsibilities include, but are not limited to: • Document Scanning: Operate network high speed production scanning equipment; Perform scanning and imaging tasks; Identify, classify and sort documents; Assemble document batches and/or page volumes; Process cash or check in accordance with security and operating policy/procedure; Perform daily key-operator mail processing equipment maintenance • Document Indexing: Identify objective data and enter (key what you see) at a high level of productivity and accuracy; Perform data entry task from a paper and/or document image; Utilize system functions to perform data look-up and validation; High volume sorting, analyzing, indexing, of insurance, legal and financial documents; Identify, classify, and sort documents electronically; Update computer records on multiple local databases; Locate, retrieve, maintain, organize and assist users; Retrieve and/or archive documents • Perform duties and special requests as assigned by team leader and manager • Review and process confidential and extremely time-sensitive applications • Maintain high degree of quality control and validation of the completed work • Ensure operating and quality standards are met based on service objectives • Maintain accuracy of required reports and logs • Ensure the highest level of customer care • Ensure adherence to business guidelines, safety and security procedures • Support financial results by minimizing site waste and rework Required Qualifications: • Previous experience in Mail/Document Preparation; Document Scanning and/or Document Indexing • Ability to effectively work individually or a team environment. • Ability to handle multiple projects simultaneously • Ability to adapt to changing fast-growing production environment • Ability to communicate both verbally and written with customers and company personnel • Strong organizational and administrative skills • Ability to meet employer's attendance policy • Work experience in email and Microsoft Windows environments is required • May be required to lift items weighing up to 50 pounds maximum allowed by current State Law with or without accommodations or the • Must be able to sit, stand, and/or walk for long periods of time with or without accommodations • High School Diploma or equivalent (GED) required Preferred Qualification: • Experience with healthcare and/or insurance industry a plus

    Posting ID: 552781541Posted: 2020-05-21