Customer Service Associate

    Exela Technologies Inc.
    Atlanta, GA
    Full-time, Part-time
    Similar jobs pay $8.00 - $12.25

    Job Description


    • Perform various Mail Center activities (sorting, metering, folding, inserting, delivery, pickup, etc.)

    • Lift heavy boxes, files or paper when needed

    • Maintain the highest levels of customer care while demonstrating a friendly and cooperative attitude

    • Demonstrate flexibility in satisfying customer demands in a high volume, production environment

    • Consistently adhere to business procedure guidelines

    • Adhere to all safety procedures

    • Take direction from supervisor or site manager

    • Maintain all logs and reporting documentation; attention to detail

    • Participate in cross-training and perform other duties as assigned (Filing, outgoing shipments, etc)

    • Operating mailing, copy or scanning equipment

    • Shipping & Receiving

    • Handle time-sensitive material like confidential, urgent packages

    • Perform other tasks as assigned

    • Scanning incoming mail to recipients

    • Perform file purges and pulls

    • Create files and ship files

    • Provide backfill when needed

    • Enter information daily into spreadsheets

    • Identify charges and match them to billing

    • Sort and deliver mail, small packages

    Minimum Requirements:

    • Minimum of 6 months customer service related experience

    • High school diploma or equivalent (GED) required


    • Keyboarding and windows environment PC skills required (Word, Excel and PowerPoint preferred)

    • Experience running mail posting equipment a plus

    • Excellent communication skills both verbal and written

    • Lifting up to 55 lbs with or without accommodations

    • Ability to effectively work individually or in a team environment

    • Competency in performing multiple functional tasks

    • Ability to meet employer's attendance policy

    Posting ID: 552781696Posted: 2020-05-21