Lobby Ambassador

    Exela Technologies Inc.
    Milpitas, CA
    Full-time, Part-time
    Similar jobs pay $12.62 - $24.04

    Job Description

    Lobby Ambassador Roles & Responsibilities


    Monday through Friday

    Lobby Ambassadors are required to have an open availability between the hours of 7:00 am and 7:30 pm based on business needs


    Professional, Business-Casual attire required Monday through Friday

    Lobby Appearance:

    Lobby Ambassadors are responsible for maintaining a pleasant and businesslike atmosphere in their lobby.

    The Lobby Ambassador is responsible for submitting cases through Cisco's on-line case management system for all maintenance or janitorial issues regarding the lobby as well following up as needed to ensure timely completion.

    To assure a pleasant, businesslike atmosphere in the lobbies and avoid giving the appearance of a distribution center, all incoming and outgoing packages must be kept behind the reception desk.

    Only Cisco business related material may be displayed on lobby tables. All promotional materials displayed in the lobbies must be pre-approved

    Guest Activity:

    The Lobby Ambassador's (LA's) responsibility is to provide clients, guests, and callers with professional, courteous and prompt assistance.

    Ensure all admissions onto Cisco property possess a badge (i.e. Employee, Temporary, Guest Badge)

    The Lobby Ambassador is responsible for notifying Cisco Employees or Contractors that they have guests waiting for them in the lobby.

    Heavy customer interaction

    Full support provided to all customers, partners, and guests

    Consistent lobby coverage with timely attention to information requests

    Respond to all emails within a 24 hour time period

    Respond to all voicemails within a 24 hour time period and/or next business day

    Hand out floor plans and/or Campus Maps to site residents and guests as requested

    Collect and document lobby activity on a daily basis

    Administrative & Workplace Resource Support:

    Lobby ambassadors are available to work on various projects for employees: moderate to complex clerical and administrative assignments on an as needed basis.

    Post and distribute signage for events as needed and approved

    Interact with cross functional teams

    Submit WPR service requests for facility related cases as identified by the Lobby Ambassador or employees

    Liaison to building planner from site contacts

    Recommendations for updates to floor plans

    Conduct and submit audits as requested

    Safety & Security:

    Lobby Ambassador will assure that Cisco security policies and procedures are strictly enforced.

    Comply with (Federal) employee/guest requirements (applicable to specific lobbies)

    Comply with employee Temporary badge policies

    Maintain lobby emergency reference information

    Assists with all access control issues for Cisco and Building Management

    Office Supplies:

    Support and comply with WPR Office Supply Program per defined standards and process

    Direct employees to iProcurement for orders

    Posting ID: 552781703Posted: 2020-05-21