Lobby Ambassador Roles & Responsibilities
Monday through Friday
Lobby Ambassadors are required to have an open availability between the hours of 7:00 am and 7:30 pm based on business needs
Professional, Business-Casual attire required Monday through Friday
Lobby Ambassadors are responsible for maintaining a pleasant and businesslike atmosphere in their lobby.
The Lobby Ambassador is responsible for submitting cases through Cisco's on-line case management system for all maintenance or janitorial issues regarding the lobby as well following up as needed to ensure timely completion.
To assure a pleasant, businesslike atmosphere in the lobbies and avoid giving the appearance of a distribution center, all incoming and outgoing packages must be kept behind the reception desk.
Only Cisco business related material may be displayed on lobby tables. All promotional materials displayed in the lobbies must be pre-approved
The Lobby Ambassador's (LA's) responsibility is to provide clients, guests, and callers with professional, courteous and prompt assistance.
Ensure all admissions onto Cisco property possess a badge (i.e. Employee, Temporary, Guest Badge)
The Lobby Ambassador is responsible for notifying Cisco Employees or Contractors that they have guests waiting for them in the lobby.
Heavy customer interaction
Full support provided to all customers, partners, and guests
Consistent lobby coverage with timely attention to information requests
Respond to all emails within a 24 hour time period
Respond to all voicemails within a 24 hour time period and/or next business day
Hand out floor plans and/or Campus Maps to site residents and guests as requested
Collect and document lobby activity on a daily basis
Administrative & Workplace Resource Support:
Lobby ambassadors are available to work on various projects for employees: moderate to complex clerical and administrative assignments on an as needed basis.
Post and distribute signage for events as needed and approved
Interact with cross functional teams
Submit WPR service requests for facility related cases as identified by the Lobby Ambassador or employees
Liaison to building planner from site contacts
Recommendations for updates to floor plans
Conduct and submit audits as requested
Safety & Security:
Lobby Ambassador will assure that Cisco security policies and procedures are strictly enforced.
Comply with (Federal) employee/guest requirements (applicable to specific lobbies)
Comply with employee Temporary badge policies
Maintain lobby emergency reference information
Assists with all access control issues for Cisco and Building Management
Support and comply with WPR Office Supply Program per defined standards and process
Direct employees to iProcurement for orders
Posting ID: 552781703Posted: 2020-05-21