The Department of State Health Services (DSHS/department) Associate Commissioner of Program Operations performs highly advanced managerial work providing vision, leadership, communication efforts, and strategic direction to the department by planning, directing, and coordinating the operations supporting the department's programs.
The Associate Commissioner of Program Operations is responsible for contract management, program operations support, business support and planning-activities related to human resources and training & development, and fiscal monitoring functions. The position also serves as the primary point of contact for the agency in relation to support services provided by the Health and Human Services Commission (HHSC) in the areas of information resources/technology, system support -facilities management, and procurement and contracting services.
The Associate Commissioner of Program Operations job responsibilities include the development and implementation of operational and educational/programmatic/business strategic plans (short-term and long-range); operational policy development; performance monitoring; executive level reporting and presentations; ensuring that resources are acquired appropriately and implemented effectively in compliance with regulations and agency policies; project management and analysis; quality management initiatives/activities; employee engagement initiatives/activities customer service; coordinating operation and business support activities with the Chief Operating Officer for the HHS system; responding to requests for information from the department and HHSC management, as needed; and direct supervision of operations management staff. Works under minimal supervision with extensive latitude for the use of initiative and independent judgment.
Essential Job Functions:
Provides overall vision, leadership, communication efforts, and strategic direction to the department in the areas related to operations and business support functions and strategies for long-range and short-term plans. As a member of the DSHS Executive Team, provides information and counsel to other department executives and management on operations and business support issues and concerns. Establishes initiatives and business strategies, plans and procedures for DSHS. Establishes initiatives and policies that promote the agency culture, including employee engagement initiatives. (20%)
Leads coordination of the department's operations activities with the HHSC and HHS System Department executive staff. Responsibilities include serving as the primary point of contact for the agency to support services in the areas of information resources/technology, system support -facilities management, human resources, training and development, fiscal monitoring, and procurement and contracting services. (20%)
Directs planning, implementation, coordination, policy development, and evaluation for the program operations division. Analyzes results of special investigations, internal audits, research studies, forecasts, and modeling exercises to provide direction and guidance. Assesses and organizes the operations and business support functions to meet necessary service levels for the department. (15%)
Oversees the administration of the operations and business support for the division's budget and ensures effective and efficient delivery of services. Develops and maintains an appropriate organizational structure that supports the needs of the department's program areas. Develops policies, procedures, and guidelines; and monitors compliance. Reviews and approves major expenditures for facilities and information technology procurement. (20%)
Represents the department by making presentations, attending work groups and committee meetings, providing information and testimony to the HHSC, legislative offices or committees, other state and federal agencies, Department of Information Resources, Texas Facilities Commission, and other organizations regarding the department's operational support functions. Assist in the development of the department's budget and Legislative Appropriations Request process in conjunction with agency executive management team. (10%)
Supervises managers and staff persons including hiring and selection, assigning work, completing performance evaluations, recommending personnel and disciplinary actions, and scheduling and approving leave. (5%)
Promotes and demonstrates appropriate respect for cultural diversity among coworkers and all work-related contacts. (5%)
Attends work on a regular and predictable schedule in accordance with agency leave policy and performs other duties as assigned. (5%)
Knowledge Skills Abilities:
• Knowledge of State of Texas legislative processes and initiatives.
• Knowledge of state and federal laws related to department programs
• Knowledge of strategic planning, the budget process, cost recovery, financial and contract management.
• Knowledge of the principles of leadership and how to deal with various leadership styles.
• Knowledge of information technology, department legal processes, and business services.
• Knowledge of and/or skill in Contract Lifecycle Management.
• Knowledge of and/or skill in Fiscal Monitoring.
• Knowledge of and/or skill in Human Resources best practices, state and federal laws and statutes
•Skill in strategic planning and executing and evaluating complex programs, rules, regulations, policies and procedures.
• Skill in managing multiple and competing priorities.
• Skill in problem solving.
. Skill in management of department resources.
• Skill in leadership, communication and public speaking.
• Skill in working collaboratively and cooperatively with diverse groups.
• Ability to develop, implement, communicate and lead an organizational vision which integrates key state and program goals, priorities, values, and other factors.
• Ability to promote and support creative thinking.
• Ability to establish goals and objectives.
• Ability to lead, implement and balance change and continuity to continually strive to improve customer service and program performance within the basic state government framework.
• Ability to implement and use new technology and work processes to enhance decision making
• Ability to plan, assign and/or supervise the work of others.
• Ability to explain, advocate, express facts and ideas, and negotiate with individuals and groups, internally and externally.
• Ability to build, establish, and maintain effective working relationships and coalitions.
• Ability to make timely and effective decisions and produce results through strategic planning and the implementation and evaluation of policies and programs.
Registration or Licensure Requirements:
The following are preferred:
• SHRM-SCP/SHRM-CP or SPHR/PHR
Initial Selection Criteria:
Education: Graduation from an accredited four-year college or university.
Experience: Ten (10) years of progressively responsible experience in operation areas including administrative and support services, facilities management, information technology, human resources management, and contract oversite and monitoring. Seven (7) years' experience supervising management staff in operation areas is preferred.
Substitution: A Master's degree from an accredited college or university may be substituted for two years of the required ten (10) years of qualifying experience.
Applicants must provide information relevant to the experience requirements in the specific job history section of
the application. Agency salary policy, budget and candidate's qualifications will dictate final salary offer.
Note: Military occupation(s) that relate to the initial selection criteria and registration or licensure requirements for
this position may include: No direct military equivalent. For more information see the Texas State Auditor's
Military Crosswalk at http://www.hr.sao.state.tx.us/Compensation/JobDescriptions.aspx.
HHS agencies use E-Verify. You must bring your I-9 documentation with you on your first day of work.
I-9 Form - Click here to download the I-9 form.
In compliance with the Americans with Disabilities Act (ADA), HHS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability. If you need assistance completing the on-line application, contact the HHS Employee Service Center at 1-888-894-4747. If you are contacted for an interview and need accommodation to participate in the interview process, please notify the person scheduling the interview.