Technical Support Manager

    Honeywell
    West chester, OH
    Full-time, Part-time
    Similar jobs pay $32.26 - $53.38

    Job Description

    Join a team recognized for leadership, innovation and diversity

    Provide reliable technical assistance to internal and external customers. You will ensure professional coverage of Technical Support. You will drive focus on accuracy, timely feedback, and customer satisfaction. You will drive timely identification, investigation, resolution, root cause analysis and replication of technical issues. You will use your influence to expedite complicated cases. You will develop broad understanding of customer needs. You will drive the knowledge-sharing mindset, methodology, and tools. You will develop Technical Support processes. You will ensure proper documenting and recording of all activity and communication. You will address systemic coordination issues across teams.

    Key Responsibilities
    • Lead the team that is solving complex technical problems for the customer
    • Drive timely responses to customer demands by supporting the coordinating efforts of different teams
    • Help your team develop business acumen while teaching to address customer's technical needs
    • Facilitate issue identification and analysis
    • Investigate and resolve technical issues
    • Track requests resolution
    • Provide technical training
    • Build relationships with customers
    • Test products & software
    • Develop and share knowledge
    • Manage team
    • Lead team alignment
    YOU MUST HAVE
    • Bachelor's degree / equivalent, with significant experience in the field, or Master's degree / equivalent, with some experience.
    WE VALUE
    • Extensive customer facing experience
    • Experience in the industry is preferred
    • Excellent interpersonal and verbal & written communication skills
    • Strong continuous improvement mindset, strong leadership impact
    • Experience with Salesforce.com and SharePoint
    • Demonstrated experience with Knowledge Management & Call Center Management
    • Good administration skills
    • Demonstrated management skills
    Additional Information
    • JOB ID: HRD87518
    • Category: Customer Experience
    • Location: 10045 International Blvd,West Chester,Ohio,45246,United States
    • Exempt
    Global (ALL)

    Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, or veteran status.

    Posting ID: 552789317Posted: 2020-05-21