Join a team recognized for leadership, innovation and diversity
The Sr. Customer Service Engineer (Level Three) for Honeywell Intelligrated interacts directly with the customer at its place of business to develop and implement the methods and processes best suited to meet the requirements of integrating Intelligrated products into the customer's operations. The CSE III provides on-site commissioning, troubleshooting, repair, PLC program modifications, preventative maintenance programs, training, system audits and implementation of various retro-fits to material handling equipment. In addition, the CSE III is capable of leading and directing other junior CSE's on these practices, site subcontractors and customer resources to implement the full offering of Intelligrated products into customer operations. Responsibilities:
Completes the service and expense reports
Effectively uses the Field Service Software package for reporting time, labor, travel, etc.
Communicates with other CSE's / PSE's to discuss solutions to problems
Conducts minor Mechanical related repairs to equipment and systems; tracking belts, replacing rollers, direct swap of motor/reducers, assist on sorter rebuilds, etc.
Conducts low voltage Electrical related repairs to equipment and systems; installing and wiring photo-eyes, proxy switches, 24VDC solenoid valves, etc.
Serves as a back fill for support on Maintenance Contracts
Capable of diagnosing Electrical, Mechanical, Pneumatic and Hydraulic problems
Conducts the following with little or no supervision or technical support: planned/emergency service calls, various rebuilds on equipment, system audits, and preventive maintenance contracts
Conducts pre-site calls with customers
Researches part numbers from service calls and researches information related to service/manual readings prior to and during service calls
Assists Technical Support and Engineering to resolve field issues/calls
Checks retro-fits parts orders and rebuild project parts orders
Consults with customers on system related issues based on system walk-through
Reviews service reports with the customer
Updates dashboard incident retrieval
Assists in training customer maintenance staff on preventative and mechanical issues
Completes warranty request forms
Conducts System Commissioning alongside System Engineers
Communicates upgrade opportunities and makes recommendations as needed
Assists in training other CSEs in the field
Conducts rebuilds on field equipment
Capable of getting online with Honeywell Intelligrated supported PLC's and navigating the program as a diagnostic tool
Conducts major Mechanical related repairs to equipment and systems; install and lace/ vulcanize belts, correct mechanical installation errors, install motor/reducers, direct and indirect drive packages, perform sorter rebuilds, etc.
Conducts high voltage Electrical related repairs to equipment and systems; installing and wiring 3 phase motors, Motor Starters, wiring and programming VFD's, etc.
Conducts mechanical audits on Honeywell Intelligrated equipment
Prepares audit reports based on findings and recommends specific mods and upgrades
Directs rebuilds on field equipment
Capable of getting online with Honeywell Intelligrated supported PLC's and making program changes to correct issues.
Exhibits working knowledge of proprietary company software, WMS, WCS, Order Manager, Robotics, etc.
Works as Engineering to solve field issues and submits mark-up drawings and code changes for implementing into project files
Manages services by reviewing project scope, budget and manpower
Assists in training customer maintenance staff on controls and PLC related issues
Conducts System Commissioning on subsystems without System Engineering assistance
YOU MUST HAVE
- Bachelors degree in Electrical, Mechanical, Industrial, or Engineering Technology or equivalent in education and years of relevant work experience showing a progressive increase in responsibility
- Advanced skillset in mechanical/electrical/controls troubleshooting
- Advanced skillset in system parts applications/knowledge
- Advanced skillset in Commissioning (functional and system testing)
- Advanced skillset in reviewing as-built drawings/generate drawings as necessary
- Advanced skillsets in MS Office
- Knowledge of financials and budgets
- Ability to travel up to 80% domestically and/or internationally
- Extensive customer facing experience
- Experience in the industry is preferred
- Excellent interpersonal and verbal & written communication skills
- Strong continuous improvement mindset, strong leadership impact
- JOB ID: HRD89168
- Category: Customer Experience
- Location: 9014 Heritage Parkway, Suite 308,Woodridge,Illinois,60517,United States
Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, or veteran status.