Supervisor - Guest Ambassador

    Irving, TX
    Similar jobs pay $41.79 - $63.52

    Job Description

    Job Summary:

    Who Are We?

    Live Nation Entertainment is the world's leading live entertainment and eCommerce company, comprised of four market leaders: Ticketmaster, Live Nation Concerts, Front Line Management Group and Live Nation Network.

    As the largest producer of live music concerts, Live Nation Concerts operates over 45 venues across the United States. For additional information, visit

    Who Are You?

    Employees have a leading role in the service experience our guests have. The extent to which we recognize our employees for service well done, is the extent to which they will care not only for the guests, but for each other.

    That's why SAFETY for employees and guests is our first priority. We show CARE around every corner and look to create ENCORE moments of service excellence for everyone. And our commitment to EFFICIENCY, is our way of staying well-organized. So join us! We need these kinds of skills and talents as we Create Once in a Lifetime Experiences for our Fans.

    The Role:

    The Guest Ambassador Supervisor is a working supervisor who is responsible for supervising and coordinating activities of the Guest Ambassador team within the venue. Duties may also include management functions.

    Job Functions:

    Direct and supervise Guest Ambassadors and other employees performing similar services as directed.

    Provide guest services by greeting and assisting guests and responding to guest inquiries and complaints.

    On an ongoing basis, leads and train staff to include assisting in staffing positions to ensure that all staff members are well-informed on event specific details.

    Assist with managing breaks.

    Assist management to ensure compliance with all venue policies and procedures to include all safety regulations.

    Oversee productivity and work assignments of the Ushers and communicate with management (or designated Manager) any challenges and status of all assignments prior to the conclusion of the shift

    Other tasks as assigned by the Guest Services Manager.

    Assign and schedule team members to specific duties.


    High School Diploma or equivalent

    At least 2 years in Guest Service and communications

    Creative thinker and problem solver

    Excellent verbal, written and interpersonal communication skills

    Acute sense of judgment, tact and diplomacy

    A strong-sense of teamwork and ability to execute programs

    Position requires constant walking, climbing stairs, lifting and carrying 50 lbs+ and occasional sitting

    If the above description sounds like you and fits your background, apply online at to join the Live Nation Entertainment team today!

    Applicants for employment in the U.S. must possess work authorization which does not require sponsorship by the employer for a visa.

    Equal Employment Opportunity Live Nation Entertainment strongly supports equal employment opportunity for all applicants regardless of race, color, religion, sex, gender identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, sexual orientation, genetic information, or any other characteristic protected by state or federal law.

    Hiring Practices The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

    Live Nation Entertainment recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. Live Nation Entertainment may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, Internet recruiting, job fairs, college recruiting and search firms.

    Posting ID: 552789519Posted: 2020-05-21