The Guest Service member will interact with guests to provide information in response to inquiries about products and services and to handle and resolve complaints.
Communicate venue information about policies and procedures to guests as they prepare to enter and navigate the venue.
Look for ways to proactively assist guests to ensure they have an enjoyable experience.
Answer questions about common venue programs such as upgrades, purchasing merchandise, VIP, etc.
Assist guests with needs such as finding their seats, seat relocation, escorting guests to artist meet & greets and finding lost items.
Direct gates, restroom, and concessions lines, as needed, to shorten guest waiting times.
Assist in resolving guest complaints.
Report maintenance and cleaning issues to the respective department manager.
Check restrooms frequently to make sure guests lines are moving and alerting the cleaning when necessary.
Solicit sales of new or additional services or products.
Show CARE by participating in the venue's sustainability program which could include implementing programs that conserve resources/prevent waste such as sorting waste and collecting recycling and educating our fans about our efforts.
Partner with fellow band members at the end of show to close the venue- this may include collecting recyclables from the lawn and/or reserved section, picking up and properly storing event equipment such as lawn chairs, barricade, etc.
Assist with ingress of guests, and controlling access to non-public areas
High School Diploma or equivalent
At least 2 years in Customer Service and communications
Strong strategic thinking and creative problem solving skills
Excellent verbal and interpersonal communication skills
Acute sense of judgment, tact and diplomacy
A strong-sense of teamwork and ability to execute programs
Position requires walking, climbing stairs, standing for 6+ hours
Posting ID: 552789635Posted: 2020-05-21