Technical Support Specialist I

    Republic Services, Inc.
    Crestwood, IL
    Full-time, Part-time
    Similar jobs pay $8.90 - $13.39

    Job Description

    About Us

    Republic Services is an industry leader in U.S. recycling and non-hazardous solid waste. Through our subsidiaries, Republic's collection companies, recycling centers, transfer stations, and landfills focus on providing effective solutions to make proper waste disposal effortless for our 14 million customers. We'll handle it from here., our brand promise, lets customers know they can count on Republic to provide a superior experience while fostering a sustainable Blue Planet for future generations to enjoy a cleaner, safer and healthier world.

    Why Work with Us
    Our Company cannot thrive without great people devoted to serving customers, the community and the planet. We hire the best people to make Republic a great place to work. We are focused on attracting talented individuals across professions who are as committed to serving customers and the planet as we are. We strive to create a workplace that's meaningful and rewarding to our 33,000 employees. That's why we are proud to be recognized as Best Large Employer by Forbes, World's Most Ethical Companies by Ethisphere, and Human Rights Campaign Foundation's 2018 Corporate Equality Index.
  • Job Description
  • POSITION SUMMARY: The Technical Support Specialist I provides first level end-user support and incident diagnosis for Republic Services' applications, endpoints, and infrastructure. The Technical Support Specialist I acts as a single point of contact between the end-user and other IT resources. This position also documents incoming interactions and their resolutions, and manages ticket routing and incident resolution with other IT resources.

    PRINCIPLE RESPONSIBILITIES:
    • Responds to incoming interactions initiated via phone, email, self-service, or chat.
    • Fulfills incoming service requests.
    • Diagnoses and troubleshoots incidents with endpoint hardware, enterprise applications, locally installed software, and other industry standard technologies.
    • Uses the IT Service Management tool to accurately document all incoming Interactions and resolutions.
    • Appropriately escalates incidents as required and monitors resolution progress until the incident is resolved to the caller's satisfaction.
    • Keeps IT Service Desk team and management informed of any new support issues in a clear and timely manner.
    • Researches support issues when resolutions are not readily attainable by checking available resources including, but not limited to, the IT Service Management tool, external knowledge bases, software manuals, and via collaboration with other team members.
    • Works to consistently improve call handling, documentation quality, overall end-user experience, and resolution processes.
    • Performs other job-related duties as assigned or apparent.
    QUALIFICATIONS:
    • High School Diploma or G.E.D.
    • Experience with supporting and troubleshooting modern IT endpoint hardware technologies and software products.
    • Ability to communicate technical information to non-technical users.
    The statements used herein are intended to describe the general nature and level of the work being performed by an employee in this position, and are not intended to be construed as an exhaustive list of responsibilities, duties and skills required by an incumbent so classified. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the Company.

    Republic Services is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, protected veteran status, genetic information, or any other characteristic protected by applicable law.

    The statements used herein are intended to describe the general nature and level of the work being performed by an employee in this position, and are not intended to be construed as an exhaustive list of responsibilities, duties and skills required by an incumbent so classified. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the Company.

    Rewarding Compensation and Benefits

    Eligible employees can elect to participate in: • Comprehensive medical benefits coverage, dental plans and vision coverage. • Health care and dependent care spending accounts. • Short- and long-term disability. • Life insurance and accidental death & dismemberment insurance. • Employee and Family Assistance Program (EAP). • Employee discount programs. • 401(k) plan with a generous company match. • Employee Stock Purchase Plan (ESPP).
  • Posted Date:3/10/2020 5:09:17 PM
  • Job Type:Non-exempt
  • Req #:R-018506
  • Location:IL-Crestwood- (60445)
  • Job Category:Information Technology

  • Posting ID: 552790315Posted: 2020-05-21