Notice to Applicant about this Employer: You are applying for a job with an independently owned cooperative member of Ace Hardware Corporation, who operates this Ace Hardware store, not Ace Hardware Corporation. The independent store owner alone is responsible for and independently makes all decisions concerning employment related matters, including hiring, firing, discipline, supervision, staffing and scheduling. Ace Hardware Corporation will not receive a copy of any applications submitted for this position, and will have no control over interviews and/or hiring decisions, does not control and is not responsible for the employment policies and practices of the independent store owner. If hired, the independent store owner will be your only employer. Ace Hardware Corporation is not the employer for this position. The Ace Hardware trademarks, logos and designs are owned by Ace Hardware Corporation and used by independent store owners under a license from Ace Hardware Corporation. About We are seeking a Retail Sales Associate to become an integral part of our team! You will be responsible for selling products, merchandise, and services in a retail setting in order to drive company revenue. General Summary The Hardware Sales Associate will assist in the receiving, stocking, pricing of all merchandise and help maintain a clean and orderly merchandise presentation and overall store cleanliness. Essential Duties & Responsibilities Customer Service: • Provide a positive representation of Strosniders/ACE Hardware stores. • Proactively assist customers in solving problems. • Greet customers entering and throughout the store. Thank customers when finished and when they are leaving the store. • Possess a friendly outgoing demeanor; work well with customers as well as associates. • Ensure all pages and calls are answered promptly, courteously and effectively. • Forward any customer complaint that cannot be handled to a member of management. • Possess strong product knowledge and knowledge of store layout and location of products. • Assist customers throughout the store with personal, customized service based on the premise of amazing every customer, every time. Store Operations • Welcome and identify customer needs • Explain products and services to customers • Monitor inventory to ensure product is in stock • Enter and process customer orders • Investigate and resolve customer complaints • Communicate any Store Support Center issue to General Manager for follow up. • Communicate any merchandising, cost control or sales idea to General Manager. • Participate in store meetings. • Be professional in appearance and actions. • Perform all other duties as assigned. Other Essential Requirements • Ability to thrive in a fast-paced environment • Ability to build rapport with customers • Ability to work in a team setting • Eager to learn new things • Excellent written and verbal communication skills • Weekend availability Education/Training High School or GED equivalent. Physical Demands Standing, walking, lifting (up to 50 lbs), and climbing.
Formal experience in retail, customer service, etc. is not required, although we are interested in individuals who may possess some of the following skills: • Experience in plumbing • Experience in carpentry • Experience in electrical repairs • Experience working with various hand & power tools • Experience in screen window & door repairs • Familiar with computers • Detail-oriented