Microsoft Dynamics (APPS)-Customer Engagement-Technical-MsD-CRM / D365 CE OOTB, Configuration, Cust
Support (Support - Packages)
Business Line FT
Job Description (Posting).
To resolve the tickets raised as per the defined standards of time cost and quality for increased customer satisfaction. (1.) To document all the defined processes and the methods of resolving the ticket troubleshooting etc. (2.) To perform knowledge transition during project enhancements (3.) To troubleshoot and resolve tickets raised by the clients. (4.) To undertake training programs for new joinees (5.) To update self on latest technologies and related areas