Updated 22 days ago

Call Center Rep

Detroit, MI 48207
Similar jobs pay
$9.77 - $14.76
Full-time, Part-time
We Are Hiring

Join our Telecommunications team as a Call Center Representative - PRN- Rotating Shift - Ascension St John Hospital - Detroit, MI.

Shift schedule varies, will work weekends and rotating holiday schedule

What You Will Do

Answer incoming calls and perform triage of inquiries.
  • Respond to telephone and/or Internet inquiries from customers seeking information and/or resources, following a set standard.
  • Collect relevant caller data to assist with measurement, tracking and reporting activities.
  • Track inquires, questions and answers and provide resolution.
  • Perform additional clerical duties as assigned.
What You Will Need

Education:
  • High school diploma or GED required.
Additional Preferences

Preferred customer service skills min 1 year experience
Attention to detail preferred
Strong listening skills preferred
Critical thinking skills preferred
Call Processing skills preferred
Ability to work in a fast paced environment preferred

Why Join Our Team

Ascension Michigan employs over 20,000 compassionate caregivers across 16 hospitals and hundreds of related healthcare facilities. Our care teams are dedicated to providing spiritually centered, holistic care which sustains and improves the health of the communities we serve. We provide generous paid time off for work-life balance, a collaborative work environment, professional development opportunities and more to help our associates flourish personally and professionally. If you are looking for a rewarding career in healthcare, we invite you to apply today.

When you join Ascension, you join a team of over 160,000 individuals across the country committed to a Mission of serving others and providing compassionate, personalized care to all. Our inclusive culture, continuing education programs, career coaches and benefit offerings are just a few of the resources and tools that team members can use to create a rewarding career path. In fact, Ascension spent nearly $46 million in tuition assistance alone to support associate growth and development. If you are looking for a career where you can grow and make a difference in your community, we invite you to join our team today.

Equal Employment Opportunity Employer

Ascension SE Michigan is an Equal Employment Opportunity (EEO) and Affirmative Action employer. Associates and Applicants receive fair and impartial consideration without regard to race, color, religion, national origin, gender identity, sexual orientation, age, physical or mental disability, veteran status, genetic data, or other legally protected status.

Pay Non-Discrimination Notice:

https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf

For further information regarding your EEO rights, click on the following link to the "EEO is the Law" poster:

http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf

EEO is the Law Poster Supplement

Please note that Ascension will make an offer of employment only to individuals who have applied for a position using our official application. Be on alert for possible fraudulent offers of employment. Ascension will not solicit money or banking information from applicants.

This employer participates in the Electronic Employment Verification Program. Please click the E-Verify link below for more information.

E-Verify
Right to Work

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Posting ID: 553460823Posted: 2021-07-14Job Title: Call Center Representative