Senior Analyst, Client Service

    The Bank of New York Mellon
    Houston, TX 77001
    Full-time, Part-time
    Similar jobs pay $34.18 - $73.06

    Job Description

    Job Description

    Client Service - Works with external clients to resolve moderately complex day-to-day issues and direct them to appropriate resources at BNY Mellon. Supports clients in addressing moderately complex operational and technical issues and ensuring requests are executed. Applies intermediate problem solving skills, experience and judgement to analyze information. Uses communication skills to deliver high quality service to a specialized client base. Provides clients information related to BNY Mellon products and services representing multiple lines of business and geographies and directs them to the appropriate resources, as needed. Leverages a good understanding of broader BNY Mellon services and offerings. Monitors client inquiries, resolves non-routine issues and escalates complex issues to the appropriate team member, as needed. Uses knowledge of client issues and needs to contribute to business development efforts. Participates in internal activities and initiatives designed to improve the client experience. Recommends process improvements. May have people management responsibilities in some geographies. Provides guidance to less experienced team members. Supports multiple, moderately complex client accounts.

    Qualifications

    Bachelors degree or the equivalent combination of education and experience is required. 3-5 years of total work experience preferred. Experience in an operational area and/or client services preferred.

    BNY Mellon is an Equal Employment Opportunity/Affirmative Action Employer.
    Minorities/Females/Individuals With Disabilities/Protected Veterans.

    Our ambition is to build the best global team - one that is representative and inclusive of the diverse talent, clients and communities we work with and serve - and to empower our team to do their best work. We support wellbeing and a balanced life, and offer a range of family-friendly, inclusive employment policies and employee forums.

    Primary Location:United States-Texas-Houston
    Internal Jobcode:70105
    Job:Corporate Trust
    Organization:Corporate Trust-HR06320
    Requisition Number:2004515
    Posting ID: 554843314Posted: 2020-06-10