Service Desk Associate

    NTT DATA Corporation
    Oklahoma City, OK 73101
    Full-time, Part-time
    Similar jobs pay $7.93 - $9.77

    Job Description

    Req ID:90963

    At NTT DATA Services, we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees are key factors in our company's growth, market presence and our ability to help our clients stay a step ahead of the competition. By hiring the best people and helping them grow both professionally and personally, we ensure a bright future for NTT DATA Servicesand for the people who work here.

    NTT DATAServices currently seeks aService Desk Associateto join our team in Oklahoma City, Oklahoma (US-OK), United States (US).

    Roles & Responsibilities:

    Provide ongoing processing of incidents, problems and service requests generated by users

    Meet and maintain contract SLAs for customer service performance

    Respond to and diagnose problems through discussions with users

    Document, track, and monitor problems to ensure a timely process for client problem resolutions, including problem recognition, research, isolation, resolution, and follow-up steps

    Respond to all forms of requests for technical support (telephone, email, chat, etc.)

    Interact with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problems

    Simulate or recreate user problems to resolve operational difficulties

    Recommending system modifications to reduce user problems

    Create knowledge base articles

    Required Education:

    • High School Diploma or equivalent and 2 to 4 years of work experience

    Active Interim Secret or Secret ClearanceRequired

    This position is only available to those interested in direct staff employment opportunities with NTT DATA, Inc. or its subsidiaries. Please note, 1099 or corp-2-corp contractors or the equivalent will NOT be considered. We offer a full comprehensive benefits package that starts from your first day of employment.

    About NTT DATA Services

    NTT DATA Services partners with clients to navigate and simplify the modern complexities of business and technology, delivering the insights, solutions and outcomes that matter most. We deliver tangible business results by combining deep industry expertise with applied innovations in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services.

    NTT DATA Services, headquartered in Plano, Texas, is a division of NTT DATA Corporation, a top 10 global business and IT services provider with 118,000+ professionals in more than 50 countries, and NTT Group, a partner to 88 percent of the Fortune 100. Visit to learn more.

    NTT DATA, Inc. (the "Company") is an equal opportunity employer and makes employment decisions on the basis of merit and business needs. The Company will consider all qualified applicants for employment without regard to race, color, religious creed, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other class protected by law. To comply with applicable laws ensuring equal employment opportunities to qualified individuals with a disability, the Company will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant or an employee unless undue hardship to the Company would result.

    Nearest Major Market: Oklahoma City
    Nearest Secondary Market: Oklahoma
    Job Segment: Consulting, Cloud, Application Developer, Technical Support, Information Technology, Technology

    Posting ID: 554845133Posted: 2020-06-10