Duke University
    Durham, NC 27701
    Full-time, Part-time
    Similar jobs pay $8.26 - $20.09

    Job Description

    Duke University:

    Duke University was created in 1924 through an indenture of trust by James Buchanan Duke. Today, Duke is regarded as one of America's leading research universities. Located in Durham, North Carolina, Duke is positioned in the heart of the Research Triangle, which is ranked annually as one of the best places in the country to work and live. Duke has more than 15,000 students who study and conduct research in its 10 undergraduate, graduate and professional schools. With about 40,000 employees, Duke is the third largest private employer in North Carolina, and it now has international programs in more than 150 countries.

    Duke University Press is seeking a Library Research Coordinator who can use data to identify trends, patterns and success of team efforts to recommend future opportunities for product development, price modeling, report building and sales prospecting, with the goal of supporting & increasing revenues. This position will also help drive the visibility of our databases in library and online systems through active preparation and sharing of key metadata, and ensure content is included in third-party archiving systems.

    The position requires someone with a solid background in sales concepts, data infrastructure and intensive data mining, using both Excel and reporting software. The position will analyze and communicate results and evidence-based recommendations to staff across the Press. The ideal candidate also will have exceptional organizational skills; strong experience in Microsoft Excel; reporting software programs such as Microsoft Power BI, and sales tracking systems such as Microsoft Dynamics is preferred. Prefer someone with experience in the academic library market, including familiarity with digital resources, library systems and standards. Experience with market research and prospect list-building also preferred.

    If interested in this opportunity please submit the University-required electronic application, including your rsum & cover letter, before close of the position at Noon on Wednesday, July 15, 2020.

    I. Reporting, Data Analysis, Recommendation and Presentation
      1. Current customer data (including sales and usage)
    • Gather requirements, design, create and implement reports in collaboration with Press IT staff and utilizing Press databases

    • Collaborate with internal Customer Relations team regarding data infrastructure and data anomalies; determine and implement workflow solutions

    • Work closely with management to prioritize business and information needs; provide data expertise to departmental and Press-wide committees or working groups

    • Communicate analysis and findings in comprehensive, understandable presentations to provide insight and inform business decisions and strategies

    • Coordinate compliance with data privacy best practices
      1. New business prospecting
    • Identify new institution and consortium customers, utilizing gap analysis in current holdings and third-party databases; identify and recommend current customers for potential upselling of additional products

    • Work with Press marketing staff to identify prospective customers based on specific market or discipline

    • Remain abreast of industry sales trends in academic publishing; recommend new sources of data to sales and marketing teams

    • Manage prospect list selection and preparation including delegation to other Marketing, Sales and Finance staff as appropriate
      1. Data Analysis
    • Measure success of team efforts, utilizing various marketing metrics, focusing on ROI

    • Present analysis and serve as a point-person on internal Press teams to refine and revise marketing efforts

    • Create and prepare product and price modeling and recommend new models to management based on findings

    • Prepare and present customer insight reports for maintenance of and upselling to existing customer base, including cost per use metrics

    II. Infrastructure and Metadata

    1. Sales Database System
    • Maintain and develop infrastructure for use by internal teams; manage functionality and enhancements necessary for the system

    • Oversee and implement training and documentation on upgraded and/or new technology and software for internal teams

    • Collaborate with internal IT team for needed upgrades or new software and technology for sales system

    • Serve as product manager for sales system enhancements and bug fixes, with support from internal IT team and/or outside vendors

    • Management of data integrity of information maintained within the sales system

    1. Metadata Integration with Discovery Services
    • Analyze industry metadata trends and data entry trends to identify changes in industry standards and recommend best practices

    • Engage with Press staff, academic librarians, industry standards and third-party suppliers in order to ensure that our web products are optimally integrated with discovery services, library systems and academic workflows

    • Coordinate with internal production and digital systems and strategies teams to ensure accurate delivery of metadata to institutional partners and third party vendors

    • Actively seek new partnerships in order to increase discoverability of DUP content

    1. MARC Records
    • Liaise with library catalogers to ensure accuracy of MARC records; keep up with best practices through regular communication

    • Engage with internal production and digital systems and strategies teams to make updates

    • Ensure records are made available to library customers and third party vendors, to optimize content discovery

    1. Digital Preservation
    • Work with internal production and digital systems and strategies teams to ensure timely content deposits with third party archiving partners (such as CLOCKSS and Portico)

    • Serve as main point of contact with archiving partners, communicating new and ceased title information

    • Maintain accurate data in archiving databases such as the Keepers Registry

    III. Other General Job Duties

    1. Represent Press at trade and professional meetings
    2. Establish, maintain, and develop relationships with institutional and consortium customers and sales agents
    3. Serve on Press-wide or divisional committees as needed
    Preferred Skills:

    1. Advanced Excel
    2. Proficiency with MS Office (Word, PowerPoint)
    3. Database experience (sales database such as Microsoft CRM preferred)
    4. Reporting software (Crystal Reports preferred)
    5. Project Management experience and excellent organizational skills
    6. Interpersonal and teamwork skills
    7. Experience with academic library systems
    Minimum Qualifications


    Work requires knowledge of basic mathematical, research and communications principles normally acquired through two years of postsecondary education.


    Work generally requires four years of clerical or research experience to acquire strong skills in administrative or project research responsibilities aswell as accepted office management, communications and research practices. A bachelor's degree in a field of study directly related to the specific position may be substituted for the education and two years of the experience requirement.OR AN EQUIVALENT COMBINATION OF RELEVANT EDUCATION AND/OR EXPERIENCE

    Duke is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.

    Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas-an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.

    Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essentialjob functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.

    Nearest Major Market: Durham
    Nearest Secondary Market: Raleigh

    Posting ID: 554940218Posted: 2020-06-25