Systems Analyst IV
Develops IT Disaster Recovery, documents, exercises, and maintains agency IT disaster recovery plans. Validates vendor disaster recovery plans and verifies compliance to state and federal mandates. Collaborates with Business Continuity planners to develop Business Impact Analysis to identify DR capabilities and desires. Analyzes, documents and provides updates to the vendor CMDB for DCS managed assets. Collaborates with SMEs to validate application architecture and dependencies. Develops and prepares RFPs as required to remediate deficiencies identified in the BIA. Works with subject matter experts (SME) and/or vendors to create and coordinate disaster recovery exercises. Establishes an ICS and orchestrates disaster recovery following a major incident. Communicates recovery status and/or updates to HHSC management during DR exercises and actual DR events. Represents the agency during federal, state and internal IT DR related audits. Provides IT DR guidance and support to other HHSC departments and agencies.
Essential Job Functions:
Develops, implements maintains and/or evaluates disaster recovery strategies, plans, and procedures for HHS critical applications and/or business programs. (30%)
Serves as a subject matter expert and liaison with service providers, application development teams, and applicable agencies to develop disaster recovery test plans, activities, documentation, and services. (20%)
Monitors participation in disaster recovery activities and assists agency and service provider resources in matters related to disaster recovery plans, programs, and compliance. (10%)
Oversees contracted vendor's compliance to IT DR services and compliance to federal and state mandates. Validates 3rd party vendors DR exercise plans and coordinates DR exercises. (10%)
Researches and prepares technical material to ensure DR planning documents are accurate. Updates IT DR Plans with changes and reports changes to appropriate owners, as necessary. (5%)
Represents the agency during IT DR audits by the federal, state and internal auditors. (5%)
Reviews and evaluates risk assessment, business impact analysis, and disaster recovery test planning proposals, and materials for HHS critical applications and/or business programs. (5%)
Coordinates the DR Exercise schedule with the agency application teams and the contracted DCS and non-DCS vendors. (5%)
Coordinates the establishment of IT command center operations during IT DR exercises and during an actual disaster (5%)
Performs related work as assigned. (5%)
Knowledge Skills Abilities:
Knowledge of Texas state agency IT related processes and requirements;
• Skills in motivating people, interpersonal communications, and influencing decisions
• Skills in negotiation and problem resolution
• Skills in technical knowledge of RTO, RPO, Disaster Recovery
• Ability to communicate effectively both verbally and in writing, including ability to communicate effectively with individuals and project team members
• Ability to establish and maintain a service orientation and effective working relationships with multiple business unit and IT technical stakeholders
• Ability to understand disaster recovery testing and evaluate testing results
• Ability to plan, organize, coordinate, monitor and evaluate multiple priorities
• Ability to attend to details and track tasks and milestones
• Ability to plan and organize activities and communications to achieve results related to IT services
• Ability to work occasional overtime and/or a flexible schedule as needed to meet required deadlines
• Ability to travel as necessary
• Ability to comply with all agency policy and applicable laws
• Ability to comply with all applicable health and safety rules, regulations, and standards
Registration or Licensure Requirements:
Initial Selection Criteria:
• Knowledge of Texas state agency IT-related processes and requirements.
• Required knowledge in the following areas: RTO, RPO, Disaster Recovery.
• Understanding of project management processes, tools, and methodologies; with experience in task/schedule management, risk/issue management; plan, organize, coordinate, monitor and evaluate multiple priorities.
• Knowledge of the Data Center Services (DCS) contract; experience in use of ITSM, ServiceNow, and CMDB systems preferred.
• Knowledge of Incident, Problem, and Change Management processes.
Knowledge of coordinating the development, training, and exercise of a recovery plan.
HHS agencies use E-Verify. You must bring your I-9 documentation with you on your first day of work.
I-9 Form - Click here to download the I-9 form.
In compliance with the Americans with Disabilities Act (ADA), HHS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability. If you need assistance completing the on-line application, contact the HHS Employee Service Center at 1-888-894-4747. If you are contacted for an interview and need accommodation to participate in the interview process, please notify the person scheduling the interview.