Router- CA Department

    LogistiCare, Inc.
    Philadelphia, PA 19019
    Full-time, Part-time
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    Job Description

    The Customer Advocate schedules, routes and dispatches trips to third-party providers and handles the coordination of pre-scheduled trips to medical facilities.

    ESSENTIAL FUNCTIONS
    Schedule route and dispatch trips to all manner of providers
    Assist in coordination of mass transportation when needed
    Administer trips for volunteer/ independent drivers and mileage reimbursement program
    Completes all documentation and process task associated to mileage mapping and application procedures if responsible for volunteer/ independent drivers and mileage reimbursement programs
    Works closely with transportation providers and health care facilities to resolve problems
    Assigns reservations to network providers to ensure that vehicle resources are used most efficiently and effectively to meet client demand
    Responsible for daily communication with transportation providers
    Ensures accurate trip data input
    Other duties as assigned.

    POSITION QUALIFICATIONS
    To perform this job successfully, an individual must be able to perform each essential duties satisfactorily. The requirements listed below are representative of the knowledge, skill and or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    Competency Statement(s)
    Analytical Skills -- Ability to use thinking and logic to solve everyday problems.
    Communication, Oral - Ability to communicate effectively with others using the spoken word
    Communication, Written - Ability to communicate in writing clearly and concisely
    Customer Oriented - Ability to take care of the customers' needs while following company procedures
    Interpersonal - Ability to get along well with a variety of personalities and individuals
    General understanding of transportation systems

    Education
    High School Graduate or General Education Degree (GED)

    Experience
    At least 1 to 2 years customer service experience in an inbound call center environment with heavy phone volume and data entry preferred
    1 to 2 years of routing, scheduling and/or dispatch experience preferred
    Prior in-bound call center experience preferred
    Knowledge of transit system a plus
    Knowledge of Medicaid guidelines and covered services plus

    SKILLS & ABILITIES
    Excellent customer service & phone skills
    Proficient with Microsoft Word, Excel, and Outlook
    Ability to work independently or within a team
    Must be able to handle heavy phone volume when tasked to assist

    WORKING CONDITIONS
    Physical Demands
    The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
    - Able to sit at and work on a computer for periods of time
    - Able to use the phone for periods of time
    - Able to lift up to 25 pounds and reach/bend to retrieve items in cabinets and shelves
    - Ability to speak, hear and see for the assigned work day
    - Repetitive key stroke/data entry for the assigned work day
    - Ability to ambulate as needed for the assigned work day

    WORK ENVIRONMENT
    The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
    Entire work time is conducted in an office environment in a controlled atmosphere building.
    The noise level in the work environment is usually moderate.

    LogistiCare is an Equal Opportunity Employer.

    Posting ID: 554945213Posted: 2020-05-21