The Commuter Program / Transportation Coordinator will assist and perform administrative duties that support a robust commuter transportation program and the Transportation Manager in support of commuter transportation services and programs for clients in alignment with client's goals, and in accordance with the standards and procedures of Jones Lang LaSalle. Commuter Program / Transportation Coordinator will join the dynamic Energy & Sustainability Services team and support environmental sustainability initiatives particularly around mobility and the built environment. This position is based in Palo Alto, CA working initially with a large Silicon Valley technology firm. The position provides opportunities for career advancement in responsibility and scope in the areas of mobility, sustainability, and workplace operations.
Working in tandem with and at the direction of the Transportation Manager, the candidate will assist with planning and delivery of employee commute programs at the Palo Alto headquarters. Programs include shuttle buses and vanpools, carpool matching, employer subsidies and guaranteed ride home programs, parking management including electric vehicle charging systems, bike-to-work infrastructure, and public transit incentives.
Provide complete administrative support to both the program and Transportation Manager
Compile reports, track program participation, prepare weekly and monthly program performance reports
Research, document, and recommend best practices.
Suggest and innovate new approaches for increasing participation in employee commuter programs such as technology tools, social networks, communications messaging, and incentive systems.
Support with implementing processes for gathering participation data, metrics, and analyze/report data for decision making (including carbon footprint impact).
Support program compliance with municipal and regularity trip reduction requirements by issuing commuter surveys, attaining high response rates, and reporting results.
Client and Stakeholder Service
Interface with internal stakeholders (including executive-level personnel) to understand, develop, and align goals.
Lead superb internal customer relations, serving as the single point of contact for responding to commute transportation questions and feedback; oversee customer service and issue resolution, and corrective action plans.
Support the development of communication strategies and outreach channels through internal corporate communications, including print, digital, and social. Basic graphics layout skills preferred.
Support the implementation of creative employee engagement events, campaigns, and prize giveaways to highlight commute programs and motivate participation (Earth Day, Bike-to-Work Day, etc.)
Bachelor's Degree with experience in Transportation Logistics, Communications, Marketing, Operations, Environmental Studies, Human Resources, or Project Management
2+ years in transportation program management or corporate employee services program
Project management experience
Excellent verbal/written communication & presentation skills
Highly organized and possess a level of comfort working in a fast-paced, evolving environment
Proven record managing a program employing versatile skills
Proven record of providing excellent client service, successfully engaging multiple stakeholders, and interfacing with broad employee audiences
Ability to work efficiently with remote peers using virtual tools
Comfortable adapting to and working in various company cultures & settings
Strong analytical and quantitative skills
Strong computer skills (Excel, PowerPoint, basic web page management, internal software tools, graphics)
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