Salesforce Administrator

    Ace Hardware
    Oak Brook, IL 60521
    Full-time
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    Job Description

    Update - Please read before applying:

    Ace Hardware is in the business of helping communities across America and around the world. Especially during the COVID-19 pandemic, we are proud to remain open and essential to the communities we serve. To ensure we are able to do that, our leadership team has made the difficult decision to temporarily pause on hiring across all corporate positions in order for Ace's Talent Acquisition Team to focus its efforts in providing recruitment support to our Distribution Centers. They are on the front lines in supplying our retailers with product so they can continue to operate as essential businesses in their communities. Unfortunately that means we will not be able to reach out and recruit in the interim for this position.

    We still invite you to apply and will review your application as soon as we resume our corporate hiring efforts. Thank you for your interest in Ace Hardware Corporation!

    Our Company

    For more than 90 years, Ace Hardware has been known as the place with the helpful hardware folks in thousands of neighborhoods across America, providing customers with a more personal kind of helpful. In 2017, Ace ranked 'Highest in Customer Satisfaction with Home Improvement Retail Stores, Eleven Years in a Row,' according to J.D. Power. With more than 5,000 hardware stores locally owned and operated across the globe, Ace is the largest retailer-owned hardware cooperative in the world. Headquartered in Oak Brook, Ill., Ace and its subsidiaries currently operate 17 distribution centers in the U.S. and have distribution capabilities in Ningbo, China; Colon, Panama; and Dubai, United Arab Emirates. Its retailers' stores are located in all 50 states, the District of Columbia and approximately 60 countries.

    If you're passionate about your career and want to contribute to a company you can believe in, consider sharing your talent with us. Join us in continuing our legacy of making Ace 'the helpful place.'

    The Job

    As the Salesforce Administrator you will be responsible for implementing Ace's Retail Operations wholesale sales strategies via Salesforce.

    This position will be expected to provide recommendations for the various methods of utilizing Salesforce to maximize the value of the tool; maximize the efforts of the field team's efforts regarding the sales cycle; create & provide reporting back to departments within Ace that are collaborating with the field team on a selling opportunity (i.e. merchandising, consumer marketing, etc.)

    The Salesforce Administrator is responsible for leading and executing the administration and the ongoing training of Salesforce at ACE. This includes database administration, management, training and documentation, planning and support of vendor management. The Salesforce Administrator will work closely with ACE's IT team to execute project work plans to meet the changing needs and requirements of end users.

    What you'll do
    • Provide technical support and customer service efforts for Salesforce users, diagnose and resolve problems and seek opportunities to enhance work flows. There are 300+ active end users with the majority of them field based.
    • Collaborate/manage ongoing relationships with our business partners including Salesforce.com (software) and Ace IT (business intelligence/Ace Data) as well as any project managers to create work flows that keep the Salesforce related projects on time and within budget.
    • Execute all configuration changes and proactively monitor the tool for usefulness and data integrity. Develop reports, dashboards and processes that continue to deliver a tool that is seen as a "game changer" to the end user.
    • Communicate with senior leadership on a regular basis project status, potential delays and any timeline changes.
    • Utilize and work with a Field Input Team that have given previous direction in the past. This team represents each of the business functions with Salesforce users: DM, RM, MDM and PM.
    • Own all training as it relates to Salesforce at Ace Hardware. Training all new hires during their first few weeks as well as all ongoing enhancements as upgrades become available and the challenges those upgrades bring. Monitor user adoption rates and respond as needed (additional training, communication or modifications) to improve adoption
    • Manage ongoing support requests and administrative needs of all Salesforce end users.
    • Maintain day to day operational activities while proactively reaching out to the field for future enhancements to keep the tool relevant and constantly evolving.
    What you need to succeed
    • Bachelor's Degree and 3 to 5 years or equivalent experience required.
    • Minimum of two years' experience in Salesforce.com (certifications or experience)
    • Strong leadership skills and experience in leading project/program teams
    • Excellent project management skills
    • Ongoing training and Salesforce administration certification required
    • Proficient in data manipulation
    • Strong research and analysis skills, including aptitude and skills around managing and organizing large blocks of information.
    • Occasional overnight travel required (2-4 nights/month), conferences, internal/external meetings; ability to independently travel as needed, without restriction, by all modes of transportation, including car or plane for training or meetings.
    We want to hear from you!

    When most people think of career opportunities with Ace Hardware, they often think of the helpful cashiers and sales associates at their local store. However, have you also considered the people behind the scenes who select, promote, ship and process the invoices for more than 75,000 products? Maybe you haven't, but we'd like you to. Because together we help our customers take care of their homes. Come find out why a career with the Ace Hardware Corporation is one of America's best kept secrets.

    Equal Opportunity Employer

    Ace Hardware Corporation and its subsidiaries are committed to a policy of promoting equal employment opportunities. The company recognizes the importance of diversity and leveraging the skills and talents of all people to the mutual advantage of each individual and the organization. The company is committed to the prevention of employment discrimination related to race, religion, color, sex (including sexual harassment), gender identity, national origin, age, marital status, disability and military discharge, or any other action covered by federal or state laws.

    We want to hear from you!
    When most people think of career opportunities with Ace Hardware, they often think of the helpful cashiers and sales associates at their local store. However, have you also considered the people behind the scenes who select, promote, ship and process the invoices for more than 75,000 products? Maybe you haven't, but we'd like you to. Because together we help our customers take care of their homes. Come find out why a career with the Ace Hardware Corporation is one of America's best kept secrets.

    Equal Opportunity Employer
    Ace Hardware Corporation and its subsidiaries are committed to a policy of promoting equal employment opportunities. The company recognizes the importance of diversity and leveraging the skills and talents of all people to the mutual advantage of each individual and the organization. The company is committed to the prevention of employment discrimination related to race, religion, color, sex (including sexual harassment), gender identity, national origin, age, marital status, disability and military or veteran status, sexual orientation or any other action covered by federal or applicable state/local laws.

    Posting ID: 555165264Posted: 2020-05-25