First Watch Area Supervisor

    First Watch Restaurants
    Knoxville, TN 37919
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    Job Description

    Job Description

    Capstone Concepts - Franchisee of First Watch

    1.Ensure units are staffed with team members at all levels.
    2.Perform second interview on all cooks and servers. Make recommendations for new hires.
    3.Check People Matter daily for new manager application flow. Work with recruiter to generate leads for application flow. Conduct first interview and recommend for second interview.
    4.Ensure all team members follow Capstone Concepts uniform standard.
    5.Ensure proper orientations are being performed on all new hires. Follow the Capstone checklist and policy. Make sure all new hire paperwork is turned into the office.
    6.Check termination paperwork. Make sure all reporting protocols were met. If a key holder leaves make sure door locks and safe code was changed.
    7.Develop Black hats and Black apron team members.
    8.Set standards so all units achieve a 95% or better health and Steritech inspection.
    9.Ensure all policies and procedures are being upheld in the units.
    10.Provide hands on leadership when working in units. Work positions and provide feedback.
    11.Participate in Bi-weekly First Watch calls.
    12.Follow up and verify all cash deposits are made daily. Verify safe balances every quarter.
    13.Call units daily to coach manager on: Sales, labor, re-fires, and daily plans.
    14.Sign off on all invoice submitted to the office for payment.
    15.Audit re-fire report and daily checks to ensure no theft is happening.
    16.Check weekly paperwork to ensure accuracy, Invoices, Safe Sign off, Tip out report, DSR, labor reports and anything else required by the office before it is turned in.
    17.Hold bi-weekly manager meeting to set and enforce standards.
    18.Check weekly schedules to ensure they are written correctly and posted on time.
    19.Follow up on food cost issues and implement plans to be under gap by .6%.
    20.Spot check period food inventories.
    21.Perform period Unit Evaluations. Post on One Drive
    22.Be accessible to all unit management teams.
    23.Develop a management team for future growth.
    24.Hold LTO training product training classes at the units before the product live date.
    25.Work with opening manager to properly staff and open new units.
    26.Hold managers accountable for hitting their budget guidelines.
    27.Create ways to increase No-Wait and Sunny Club sign ups.
    28.Handle all complaints in a manner that aligns with our culture of service.
    29.Work with marketing on initiative rollouts and event preparation.
    30.Ensure all team members are executing LSM and capturing any offerings or coupons properly.
    31.Participate in writing yearly budgets with COO, Controller and management team.
    32.Review P&Ls with team.
    33.Participate in unit staff meetings.


    •Can recite and explain Capstone Concepts Mission Statement, Motto and Philosophy
    •5 Years management in a full-service restaurant
    •2 Years multi-unit supervision with a full service brand
    •1 year at GM level at First Watch
    •Proficient in Microsoft office products
    •Hands on leadership style
    •Valid driver's license and insurance
    •Complete Pal's BEI course
    •Motivate and develop team members
    •Good written and verbal communication skills
    •Time Management skills and able to multitask
    •Ability to make good decisions and find alternative solutions

    Additional Info:

    Posting ID: 555228522Posted: 2020-07-14