Operations Support Manager

    Finksburg, MD 21048
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    Job Description

    Copart is hiring an Operations Support Manager. The Operations Support Manager (OSM) will work alongside the General Manager in managing the overall Planning, Organizing, Leading, and Controlling (P-O-L-C) functions of the facility. In addition, the OSM will work with the General Manager in managing aspects of the P-O-L-C framework with the goal of leading the facility and staff to meet budget, revenue, and customer satisfaction standards. Through a thorough understanding of Copart policies and practices, the OSM will offer hands-on support to the team and create a customer first environment by offering unique and innovative solutions to customer's needs while maintaining company standards for policy, quality, and service. Travel as directed by VP within assigned region to support business and or catastrophe needs. Travel could be extensive at times.
    • P&L responsibility, Working with GM to review and understand both revenue and costs on a monthly basis for accuracy and opportunities
    • Assist GM to hire, train and develop staff to meet company guidelines
    • Shadowing the GM in managing the day-to-day operations of the facility including staff management, customer and employee issues as needed
    • Work closely with the GM in Auditing of facility to confirm and enforce compliance with internal procedures as well as accordance with county, state, EPA and OSHA regulations
    • Build relationships with members and sellers to manage customer satisfaction
    • Assist GM in tracking and leading facility staff to meet company metrics
    • Provide direction to team regarding duties and goals
    • Ability to solve complex problems and issues
    • Strong analytical skills to interpret and forecast financial budgets
    • Ability to develop, recommend and implement plans for continuous process improvement
    • Excellent interpersonal skills
    • Strong leadership experience and skills
    • Excellent written and verbal communication skills
    • Great customer relations skills and experience
    • Four year college degree a plus
    • Proficient in all areas of Microsoft office
    • Bilingual skill a plus
    • Valid driver's license
    • Four Weeks training at the Corporate office in Dallas TX
    • 4 months of 'on the job' training at their home yard
    • Expected to take a GM role upon completion of the training
    • Ability to Travel for business
    Business Line Copart, Inc.
    Posting ID: 555230307Posted: 2020-05-26