Associate Technical Support Engineer

    Nashville, TN 37201
    Full-time, Part-time
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    Job Description

    L3Harris is dedicated to recruiting and developing diverse, high-performing talent who are passionate about what they do. Our employees are unified in a shared dedication to our customers' mission and quest for professional growth. L3Harris provides an inclusive, engaging environment designed to empower employees and promote work-life success. Fundamental to our culture is an unwavering focus on values, dedication to our communities, and commitment to excellence in everything we do.

    L3Harris Technologies is an agile global aerospace and defense technology innovator, delivering end-to-end solutions that meet customers' mission-critical needs. The company provides advanced defense and commercial technologies across air, land, sea, space and cyber domains. L3Harris has approximately $17 billion in annual revenue, 50,000 employees and customers in more than 130 countries.


    L3Harris, ForceX division is an industry leader specializing in Intelligence Surveillance and Reconnaissance (ISR) software development and geospatial application technology programs. Our tightly integrated hardware and software solutions enables front-line special operations aviators to save lives by allowing aircrew members to operate efficiently when protecting friendly ground forces. We are the Trusted Choice of End-Users in the Special Operations Aviation Community. Working at L3Harris ForceX puts you at the forefront of ongoing advancements in an exciting industry and makes you a valued contributor toward changing the way people interact with technology. We believe success comes from teamwork, enthusiasm and striving for excellence. Located in the vibrant West End area of Nashville, Tennessee near the University of Vanderbilt campus and Centennial Park, L3Harris ForceX is more than just a place to work. We are excited to offer an exceptional, comprehensive medical, dental, vision benefits package which includes company paid life insurance, unlimited paid time off, 11 paid holidays, flexible work hours (6:30 am to 7 pm) and a 9/80 work schedule with every other Friday off. In addition, we also enjoy free lunch on-site three days a week, access to our company suite at Bridgestone arena for concerts and sporting events, access to on-site gym, popping some popcorn for an afternoon snack, playing a friendly game of ping-pong, or perhaps designing something fun on the company 3-D printer, just to name a few. As you can see, we enjoy a culture of dedication, innovation and creativity where we approach work with a positive outlook every day, while at the same time, integrating and engineering software that interfaces with some of the newest and coolest hardware on the planet.

    Associate Technical Support Engineer

    Job Summary:

    The role of Technical Support Engineer is to assist cross-functional teams with the sustainment of multiple integration lab configurations. We are looking for a technically-sound individual interested in working with mission system solutions that have direct impact to national security programs.The Technical Support Engineering Associate is an entry-level professional with primarily theoretical knowledge, working under general direction and guidance within standard processes for non-routine tasks.

    Essential Duties and Responsibilities:
    • Interfaces with external IT consultants and contractors relative to troubleshooting technically complex processes and projects
    • Receives multi-tier support calls and enters trouble tickets into database
    • Provides remote support for off-site customers
    • Attends program team meetings to form an understanding of SIL (Software Integration Lab) needs
    • Engineers SIL solutions based on Software requirements
    • Fabricates any and all wiring required to install hardware components
    • Checks the event logs for servers, firewalls and alerts
    • Provides complex PC hardware/software setup, support and repair
    • Installs desktop OS and application patches
    • Advanced LAN troubleshooting, and infrastructure support (wiring, soldering, troubleshooting and connectivity)
    • Analyzes customer organizational needs and contributes to the resolution of a wide range of computer problems
    • Participates as a multidisciplinary production team member
    • Designs, implements, maintains, and improves electrical instruments, equipment, facilities, components, products, and systems for commercial, industrial purposes
    • Performs all job functions with a positive, professional attitude
    Job Knowledge, Skills and Abilities:
    • Working knowledge of schematic diagrams, mechanical assembly drawings, electrical and electronic test equipment, AC and DC theory, electronics, and general build processes including but not limited to soldering, wiring, PCB handling, and mechanical assembly.
    • Proficiency with the safe and proper operation of basic electrical test equipment, electronics tools, and hand tools.
    • Must understand and have experience in networking to include LAN's, routers and switches
    • Strong analytical and troubleshooting skills
    • Able to carry out as well as create complex technical instructions
    • Understanding of software contracts, upgrades paths, and license key
    • Flexibility and ability to handle multiple projects
    • Ability to communicate effectively with a wide-range, diverse user community and present ideas and solutions in a user-friendly language to team members and to non-technical staff and end-users
    • Ability to build positive relationships with both customers and program teams
    • Ability to operate independently, ensuring customer satisfaction and compliance with applicable regulations and norms
    Required Skills, Experience and Education:
    • Bachelor's degree in a technology related field with 0 - 2 years of prior relevant work experience or equivalent combination of education and work experience
    Preferred Skills, Experience and Education:
    • Experience in a VMware environment (ESXi and VCenter)
    • Experience with bare metal systems/servers building and preparation
    • Experience with administration in LAN, Primary OSs Windows 7, Windows 10 RHEL Linux
    • Experience with Help Desk software such as Dell KACE
    • Installation and maintenance experience with a variety of 3rd party software
    • Preferred candidates will have IAT level II certification and be IAW DoD 8570 compliant to include preferred technical certifications (A+, CCNA, RHCE, MCSA / E, Networks+)
    Work Environment and Physical Demands:
    • Work performed in an office and integration lab environment with people in close proximity
    • Working with computers and other computer components
    • Duties may require being on call periodically and working outside of normal working hours (evenings, holidays and weekends)
    • Up to 20% travel required
    • Ability to sit at a desk, look at a monitor and type for extended periods of time
    • May be required to lift/move up to 50 lbs., with assistance
    • Dexterity of hands and fingers to operate and troubleshoot computers and associated network hardware
    • May require the ability to travel via automobile or airplane
    Personal Protective Equipment:
    • As required by program needs
    Please be aware many of our positions require the ability to obtain a security clearance. Security clearances may only be granted to U.S. citizens. In addition, applicants who accept a conditional offer of employment may be subject to government security investigation(s) and must meet eligibility requirements for access to classified information.

    By submitting your rsum for this position, you understand and agree that L3Harris Technologies may share your rsum, as well as any other related personal information or documentation you provide, with its subsidiaries and affiliated companies for the purpose of considering you for other available positions.

    L3Harris Technologies is proud to be an Affirmative Action/Equal Opportunity Employer. L3Harris is committed to treating all employees and applicants for employment with respect and dignity and maintaining a workplace that is free from unlawful discrimination. All applicants will be considered for employment without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender (including pregnancy, childbirth, breastfeeding or other related medical conditions), gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, characteristic or membership in any other group protected by federal, state or local laws. L3Harris maintains a drug-free workplace and performs pre-employment substance abuse testing and background checks, where permitted by law.

    Posting ID: 555360797Posted: 2020-05-21