Front End Manager

    1624 72Nd Street E, Tacoma, Washington 98404, Tacoma, WA 98404
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    Job Description

    Front End Manager Job Description
    Job Description: Front End Manager
    PURPOSE: Ensures all customers receive fast, friendly, and accurate check out service by passionately implementing the spirit of Legendary Service. Manages and schedules shifts and duties for Checkers, Courtesy Clerks, Office/Bookkeepers, Customer Service Counter and Front End Manager Assistant. Front End Manager oversees the completion of daily cash office/bookkeeping duties, customer service counter, and check out, while supporting store sales, and focusing on customer service.
     Champions company and division customer service programs to meet and/or exceed the division's customer satisfaction measurement goals.
     Handles customer relations in a positive manner, including effective resolution of customer complaints.
     Promotes Albertsons/Safeway's philosophy of personalized service.
     Provides fast, friendly, courteous and legendary customer service.
     Improves customer relations and performs checking duties and supervisory functions on cash registers. Serve as backup checker when necessary.
     Engages in suggestive selling and other sales techniques.
     Directs and supervises front-end activities including: monitoring customer traffic and service level, coordinating and implementing front end service programs, maintaining cleanliness standards, being proactive in maintaining safety and appearance of front-end.
     Monitors and is responsible for ordering front-end supplies (bags, Rain Checks, Item Correction Forms, etc.).
     Ensures front-end is fully operational and projects a positive image.
     Handles and is accountable for cash flow and controls including: safe transactions, issues and pickups of monies, tills, approving checks, rain checks, refunds, and monitoring checker money handling policies and procedures.
     Handles scan system emergency procedures, UPC codes not on file, scan pricing errors and other retail integrity issues.
     Assists with interviewing and hiring of checkers, courtesy clerks, customer service counter clerks and office/bookkeepers.
     Assists with training front-end employees (checkers, courtesy clerks, customer service counter and office/bookkeepers) and monitors front-end compliance.
     Supervises employees assigned, makes recommendations for employment status changes and discipline to Store Director.
     Responsible for maintaining a constant awareness of customer and employee safety.
     Enforces dress and grooming standards for all employees.
     Assists with controlling shrink.
     Responsible for performing all job duties and responsibilities safely, accurately and with honesty and integrity.
     Other necessary and required duties as directed and required.
    Posting ID: 555943255Posted: 2020-12-08