Statement of the Job
A Store Manager manages a convenience store according to company policies and procedures to ensure maximum sales and profitability. He/She supervises personnel within the store. A store manager is an exempt employee. Check with your supervisor if you have a question about the meaning of the word ‘exempt’ as used in this context.
Have responsibility for the successful operation of the company store.
Be able to perform all duties and responsibilities expected of any store associate and all other duties assigned or requested.
Be responsible for meeting or exceeding store guidelines. This includes car wash sales (if you have a car wash), inventory, cash shortages, and budgeted hours.
Develop and maintain a time schedule to adequately cover staffing needs to ensure maximum customer satisfaction and store cleanliness, while remaining within budget guidelines.
Perform all administrative duties in an accurate, complete, and timely manner; including all required reports.
Follow all corporate cash procedures, and strictly enforce corporate cash policies in the store.
Manager customer relations in an efficient and courteous manner and provide for maximum customer satisfaction.
Be responsible for overall store maintenance and immediately inform the general manager of all major equipment problems.
Be responsible for enforcement of all company policies and procedures within the store.
Be responsible for adhering to all local, state, and federal laws on aspects of store operations.
Be responsible for store safety.
Make sure that the store is properly stocked with product at all times, and there are adequate store supplies.
Monitor facility gasoline inventories and properly report discrepancies.
Interview, select, and hire store personnel using company-approved approaches and provide new employee training.
Periodically conduct performance evaluations of employees.
As necessary, counsel and/or discipline store associates, keeping in mind company policies and procedures.
Terminate store associates as necessary, in conformance with company policies and procedures.
Attend all manager meetings and required training sessions, and conduct regular employee meetings. Openly communicate with management on important issues.
High School education or equivalent.
Basic Computer Skills
Positive personality and customer-service oriented.
Can work effectively with other employees and has good verbal and written communication skills.
Can deal with pressure and work quickly and pay attention to details.