MISSION: It is our commitment to provide our customers a one-stop destination for the largest selection of quality home furnishings at the lower prices every day, while striving to enrich, fulfill, and reward our employees and the communities we live in.
GENERAL STATEMENT OF DUTIES: Under general supervision of the Sales Manager, the primary responsibility is to work to create a positive customer experience with customers online and over the phone. We assist customers in the purchasing process both over the phone, and online. Responsible for maintaining a friendly and professional environment, as well as, maintaining positive interdepartmental relationships. Job requires being team oriented, reliable, responsible, and dependable. Must have attention to detail, be thorough, and possess good follow up skills. Must have effective communication skills, and possess a customer oriented focus. Perform any other duties as directed by management.
EXAMPLES OF WORK PERFORMED: Sales Associate's promote and sell merchandise available on the web; work directly with internal and external customers; follow up with customer orders and inquires; assist with any problems associated with merchandise in conjunction with customer service and warehouse operations; work on an organizational level with other departments to ensure customer needs are met; ask customers questions about products, prices, availability, and product uses to get a better understanding of the customer's needs; explain features of products in a manner that the customer will understand; explain features of products that will benefit the customers based on their needs; prepare sales tickets for orders obtained; assist customers in making product selections based on customers specifications; recommend, select, and help locate or obtain merchandise based on customer needs; describe merchandise and explain use, operation, and care of merchandise to customers; must stay educated on new products, policies, as well as advertisements the store is running; knowledge of methods for showing, promoting, and selling products; adequate ability to use a phone and computer while also being able to navigate through internet; use excellent customer relations. Following up with customers by email and phone. Perform any other duties as directed by management.
EMPLOYMENT STANDARDS: Ability to lift 10lbs; must be able to listen and respond to customer's needs; ability to multi-task required; ability to communicate effectively with team members; sales experience preferred, not required; positive attitude when working with internal and external customers; knowledge of employment and safety procedures.
PHYSICAL ACTIVITY REQUIREMENTS: To successfully perform the essential functions of the job, an employee must be able to perform the following: Stooping, kneeling, crouching, reaching, standing, climbing, crawling, walking, pulling, lifting, talking, hearing/listening and repetitive motion.
Heavy Work: Lifting up to 20 lbs rarely, and/or up to 10 lbs occasionally to move objects.
Work Environment: Indoor climate controlled environment.
Mathis Brothers promotes and maintains a drug-free work environment. Mathis Brothers is an Equal Opportunity Employer.
**Safety or NON safety sensitive**
Posting ID: 556635636Posted: 2020-05-21