Mail and Print Services Manager

    Ricoh Americas Corporation
    Mclean, VA
    Full-time, Part-time
    Similar jobs pay $34.72 - $69.52

    Job Description

    Mail and Print Services Manager

    POSITION PROFILE

    Supervises day-to day operations and staff of MS sites. 80% of time should be spent in managing duties, no more than 20% in operating production equipment. Develops, implements and reviews related procedures. Invoices accounts and interacts with customer; assists in maintaining acceptable profit levels and ensures that customer expectations are met. High degree of customer interface. Responsible for 7-12 employees or $50 - 80K in services revenue per month at a single site.

    JOB DUTIES AND RESPONSIBILITIES
    • Routinely demonstrates and creates a helpful and positive work culture.
    • Encourages and builds positive relationships and communicates effectively with all co-workers and outside vendors.
    • Conducts themselves at all times as the public image of the company in accordance with RICOH's code of ethics.
    • Effective implementation of RICOH Service Excellence. Effective implementation and management of RICOH Service Excellence.
    • Achieves shift profitability in the area of cost of goods by effectively supervising the shift in the use of company materials and supplies.
    • Manages total production labor percentages by achieving percentage of production worker labor and quality control labor established by the company.
    • Meets quality and deadline standards by the effective use of job scheduling practices.
    • Handles formal contact with the customer on a daily basis in MS and as needed in BDS/LDS.
    • Provides training on work flow and machine operations when necessary.
    • Ensures the quality of operations for shift by assisting in the achievement of goals in Audit and Deadline compliance.
    • Increases employee retention by achieving turnover and average tenure goals.
    • Maintains efficient workflow by holding direct reports accountable for quality and efficiency of their work.
    • Improves quality of operations and improves consistency by implementing company performance and operation procedures.
    • Ensures that location is properly staffed by matching employee skills and equipment with production demands.
    • Facilities resolution of issues concerning pricing, orders-in and invoicing by interacting and communicating with sales department.
    • Motivates employees and recognizes their accomplishments in a timely manner.
    • Clearly communicates job expectations/consequences of employees by training, cross-training, coaching, counseling, directing, evaluating the work of subordinates to increase their work output and work quality.
    • Completes site reports and other paperwork as necessary.
    • Performs other duties as assigned.
    QUALIFICATIONS (Education, Experience, and Certifications)

    Typically Required:
    • High school or GED is required.
    • 3+ years experience in a related field is required.
    • Experience in delivering classroom and/or informal training sessions are required.
    • Experience in operation of the most advanced machines, performing complex jobs, is required.
    Ricoh is an EEO/Affirmative Action Employer -- Minorities/Women/Protected Veterans/Disabled.

    1st

    Mclean

    VA

    Posting ID: 556638022Posted: 2020-05-21