***Open to Internal and External applicants***
Are you a results-oriented, devoted and compassionate individual looking to advance your career working with all levels of staff to assist the most vulnerable citizens of Texas in need of food, medical care, cash assistance and other social services?
If so, the Texas Health and Human Services Commission (HHSC) is looking for individuals who want to join Access and Eligibility Services (AES), Eligibility Operations (EO) Training Development and Delivery (TDD) division, an energizing, multi-faceted team working in a high-performing and innovative environment. AES provides an integrated and streamlined approach to connect individuals to services and supports that: reduce institutionalization, allow individuals to remain in their communities, and promote economic and personal self-sufficiency. AES is built upon its' core values of respect, ownership, collaboration, and integrity with a goal of delivering best-in-class customer service to clients and stakeholders.
Our staff are well organized leaders who are able to multi-task, thrive in a challenging, fast-paced and evolving environment, have good communication skills, a positive attitude, strong work-ethic and a desire to help and mentor others. If you also possess these skills, then we are looking for you. We want you to join our team!
Training Director II
Under the direct supervision of the AES Eligibility Operations Associate Commissioner, the TDD Director performs advanced (senior-level) managerial work providing direction and guidance in strategic operations; organizing, implementing and directing the overall statewide operations for the Training Development and Delivery division. Provides overall vision, leadership and strategic direction for the Training Development and Delivery division which develops and delivers training to AES staff and external stakeholders. Ensures the strategic vision and goals of the agency are met through proactive strategic leadership and planning while overseeing daily operations and activities of curriculum development and training delivery for the following programs: Supplemental Nutrition Assistance Program (SNAP), cash assistance, Medicaid, and medical programs for the elderly and people with disabilities. Oversees training for professional development, Community Based Organizations (CBO's), other agencies, and community organizations to ensure development goals and objectives are met. Makes presentations, provides information to the Health and Human Services, state and federal agencies, and other organizations regarding AES programs and services. Directly supervises training delivery and curriculum development managers and numerous support staff. Ensures execution of the Executive Commissioner's goals and compliance with regulations and Health and Human Services (HHS) standards. Coordinates support services with the Director for Regional Administrative Services (RAS), including purchasing, budget, records management, business services, etc. Works under minimal supervision, with extensive latitude for the use of initiative and independent judgment.
Essential Job Functions:
Attends work on a regular and predictable schedule in accordance with agency leave policy and performs other duties as assigned.
Provides leadership and direction for Training Development and Delivery division. Directs activities of training functions including development of program standards, monitoring operations and quality improvement 20%
Provides direction, guidance, and assistance to staff to ensure effective delivery of training and curriculum development services and programs 20%
Develops and maintains effective communications with the area director, Associate Commissioner, executive leadership, staff, providers, contractors, stakeholders, and the general public 10%
Manages daily training and development operations, approves personnel actions, provides guidance to managers on addressing staffing issues and challenges 10%
Plans, develops, and approves schedules, priorities, and standards for achieving goals and directs evaluation activities and ensures the accuracy and timeliness of curriculum and training 10%
Plans, develops, implements, coordinates, monitors, and evaluates policy training needs and delivery statewide 10%
Reviews guidelines, procedures, rules and regulations, and monitors compliance with state and federal regulations and agency policies 5%
Reviews budget information and approves expenditures 5%
Identifies the need to revise program policies or procedures and develops and implements techniques for evaluating program activities 5%
Develops goals and objectives consistent with the agency strategic plan. May represent the agency at business meetings, hearings, conferences, seminars, work sessions, panels or committees 5%
Knowledge Skills Abilities:
• Local, state, and federal laws and regulations relevant to Access and Eligibility Services (AES) and Eligibility Operations (EO) program areas
• Principles and practices of public administration and management
• Training procedures and techniques, education principles and practices
• Training methods and skills
• Managing program activities
• Strategic planning and executing and evaluating complex programs, rules, regulations, policies and procedures.
• Managing multiple and competing priorities
• Problem solving
• Management of department resources
• Leadership, communication, and public speaking
• Working collaboratively and cooperatively with diverse groups
• Develop, implement, communicate and lead an organizational vision which integrates key state and program goals, priorities, values and other factors
• Promote and support creative thinking
• Explain, advocate, express facts and ideas, and negotiate with individuals and groups, internally and externally
• Build, establish and maintain effective working relationships and coalitions
• Make timely and effective decisions and produce results through strategic planning and the implementation and evaluation of programs and policies
• Establish goals and objectives
• Devise solutions to administrative problems
• Plan, delegate assignments, and/or supervise the work of others
Experience with web-based course management and delivery tools, current instructional theories and principles applicable to web-based instruction and instructional design, course development, facilitation, effective meeting management and planning also required.
Registration or Licensure Requirements:
Initial Selection Criteria:
A combination of education and experience that demonstrates the ability to lead a large and diverse team required.
Experience and advanced knowledge in curriculum development, e-learning, and training techniques and principles required.
Extensive experience using software applications such as Excel, other statistical software, Word, Access, HHSAS, and other financial applications to monitor, analyze, and track program performance required.
Experience which indicates skill in managing personnel and dealing with conflict resolution required.
Applicant must indicate willingness to travel up to 40% of the time.
Applicant must indicate willingness to work overtime, as required, outside of normal hours of operation which may include weekends.
Graduation from accredited four-year college or university with a degree in Organizational Leadership, Public Administration, Social Work, Education, Human Services, Business Management, or a related field preferred. Three additional years of applicable senior management experience in a large training organization may be considered for substitution of 30 semester hours of upper division courses.
Minimum of 5 years' experience in a management position related to training and/or curriculum development with at least 1 year recent experience in managing a large training development and/or delivery program with business units in multiple locations preferred.
***Open to internal and external applicants***
Number of positions to be filled: 1. Position to be filled located at 10205 N. Lamar Blvd Austin, TX. Position # 00054430
Applicants may not have a history of substantiated fraudulent activity against HHSC or any programs it administers. Applicants who have a non-fraud overpayment with an outstanding balance must agree to repay the overpayment balance as a condition of employment.
The Texas Health and Human Services Commission is committed to hiring veterans and creating a work environment that values and retains the skills that service members bring to the job. A veteran is an individual who has served in *the Army, Navy, Air Force, Coast Guard, or Marine Corps of the United States or the United States Public Health Service under 42 U.S.C. Section 201 et seq., as amended; *the Texas military forces as defined by Section 437.001 of Texas Government Code; or *an auxiliary service of one of those branches of the armed forces; and *has been honorably discharged from the branch of the service in which the person served. For more information see the Texas State Auditor's Military Crosswalk at http://www.hr.sao.state.tx.us/Compensation/JobDescriptions.aspx. VETERANS: Use your military skills to qualify for this position or other jobs! Go to www.texasskillstowork.com to translate your military work experience and training courses into civilian job terms, qualifications and skill sets. Also, you can compare this position to military occupations (MOS) at the Texas State Auditor's Office by pasting this link into your browser: http://www.hr.sao.state.tx.us/Compensation/JobDescriptions.aspx. For more information on military occupational specialty codes, see the Military Crosswalk Guide.
HHS agencies use E-Verify. You must bring your I-9 documentation with you on your first day of work.
I-9 Form - Click here to download the I-9 form.
In compliance with the Americans with Disabilities Act (ADA), HHS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability. If you need assistance completing the on-line application, contact the HHS Employee Service Center at 1-888-894-4747. If you are contacted for an interview and need accommodation to participate in the interview process, please notify the person scheduling the interview.