The Texas Health and Human Services Commission (HHSC) seeks highly qualified candidates to fill the Internal Communications Manager position within Access and Eligibility Services (AES), Strategic Engagement and Employee Support - AES Internal Communications. AES is driven by its mission to connect Texans, services and supports by helping individuals and families in need of food, medical care, cash assistance and other social services.
Under the guidance of the Deputy Associate Commissioner for Strategic Engagement and Employee Support (SEES), the Internal Communications Manager provides leadership, organization and collaborative coordination to support AES Communications key activities including developing and implementing infrastructure to provide critical and strategic internal communication; providing ongoing staff communication to increase employee satisfaction, knowledge, and engagement; and oversight of AES Internal Comms staff. The Manager ensures all communications projects align to the organization's standards and best practices. The Manager performs highly advanced managerial, consultative services and technical assistance.
The position will assist the SEES Deputy Associate Commissioner in providing day-to-day management, oversight and direction to a team of communications staff, including planning, assigning, guiding, and evaluating the staff work. In addition, the individual will work with the SEES DAC on strategic planning, goals and objectives of the Internal Comms section as well as hiring, training, career development planning, and coaching staff. The Manager will hold regular meetings with staff, both one on one and with the group, and is responsible for issue spotting, course correction, and escalation.
The ideal candidate will thrive in an environment that emphasizes: innovation through new ideas, striving for excellence by taking pride in your work, embracing our differences as a source of strength, accomplishing more through partnership, leading by example, and learning for continuous improvement.
Supervises the work of others. Works under minimal supervision, with extensive latitude for the use of initiative and independent judgment.
Essential Job Functions:
Manages AES Comms programs and initiatives to support collaboration, decision making, activities and/or business functions. Manages unit resources as appropriate and assigns projects as necessary. Develops and implements techniques for evaluating Comms program activities and identifies need for changes. (35%)
Provides overall vision, leadership and strategic direction for achieving the goals, objectives and mandates of the Comms team. Develops and establishes goals and objectives consistent with the agency's strategic plan. (15%)
Creates and maintains a work environment conducive to effective communication, collaboration, team building, and professionalism. Coordinates, communicates and connects stakeholders at all levels of the organization to support communications activities for Access and Eligibility Services. Builds strong and supportive relationships with all stakeholders within AES and HHSC. Ensures alignment with AES strategic goals. (20%)
Develops and supports staff including mentoring, coaching and staff development. Provides clear direction to staff and oversees day to day operations to ensure a high quality of services and quick resolution to problems, issues and/or risks. Manage unit's budget for effective and efficient utilization of resources. (20%)
Represents the department at meetings, conferences, and seminars or on boards, panels, and committees. Facilitate meetings with AES stakeholders at various levels. (10%)
Knowledge Skills Abilities:
Demonstrated experience managing relationships on teams and with stakeholders including diplomatic resolution of issues and concerns with a sense of controlled urgency and excellent command of oral and written communications is essential.
Skill in identifying, developing, and conveying information and ideas.
Skill in researching, planning, developing and accessing communications materials.
Knowledge of and skill in using communication tools (Microsoft Project, web posting, publisher, etc.)
Ability to seeing hidden problems, looking beyond the obvious, and responding accordingly. Skill in managing multiple and competing priorities.
Knowledge of general professional writing principles and standards.
Knowledge of Associated Press Stylebook.
Knowledge of state policies and procedures.
Skill in interpersonal relationships and collaboration with peers, executive leadership, vendors and stakeholders.
Skill in dealing with politically sensitive situations.
Skill in handling multiple assignments at once.
Skill in using analytical tools and techniques that measure program performance and effectiveness.
Ability to create an atmosphere of teamwork through open and participatory leadership, inspiring others to follow their example and being accountable for issues.
Ability to manage and organize program activities.
Ability to identify problems, evaluate alternatives and implement effective solutions.
Ability to prepare concise reporting.
Ability to lead and motivate staff to obtain a standard of excellence in their work and to foster an environment of collaboration and continuous improvement.
Ability to achieve continuous improvement through empowerment and management by data; is open to suggestions and experimentation.
Ability to perform complex manager activities; to establish goals and objectives; is committed to the continuous learning and development of others including staff.
Ability in using Microsoft Office Suite (Word, Excel, PowerPoint, etc.).
Registration or Licensure Requirements:
Initial Selection Criteria:
Graduation from an accredited four-year college or university with major course work in journalism, communications, public relations, English or related field.
At minimum, 3 years' experience in Access and Eligibility Services with progressively increasing responsibilities for communication, web content, and organizational communication strategy development and execution.
Experience with government or large organization communication programs and strategies.
Expert level writing and verbal communication skills.
Advanced editing and proofreading abilities.
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HHS agencies use E-Verify. You must bring your I-9 documentation with you on your first day of work.
I-9 Form - Click here to download the I-9 form.
In compliance with the Americans with Disabilities Act (ADA), HHS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability. If you need assistance completing the on-line application, contact the HHS Employee Service Center at 1-888-894-4747. If you are contacted for an interview and need accommodation to participate in the interview process, please notify the person scheduling the interview.