Program Specialist VI

    Texas Health & Human Services Commission
    11501 BURNET ROAD, AUSTIN, TX
    Full-time
    Similar jobs pay $44.73 - $74.10

    Job Description


    Performs highly advanced (senior-level) consultative services and technical assistance work under minimal supervision, with extensive latitude for the use of initiative and independent judgment.

    Work involves participating as a team member to plan, develop, coordinate, and conduct inspections and reviews of Health and Human Services (HHS) System programs, policies, and processes. Prepares review findings and recommendations for OIG staff, governmental agencies, stakeholder organizations, and the general public.

    Conducts inspections and reviews in accordance with the Association of Inspectors General Principles and Standards for Offices of Inspector General Quality Standards for Inspections, Evaluations, and Reviews as well as the Council of the Inspectors General on Integrity and Efficiency Quality Standards for Inspection and Evaluation.

    Collaborates with project team and project lead to accomplish review, unit, and Inspector General (IG) goals and objectives. Proposes solutions to challenges identified through research and analysis and proposes recommendations to the project lead. Conducts root cause analysis and focuses recommendations on addressing those root causes. Identifies and evaluates trends identified in inspections and reviews and recommends solutions, including policy and procedure revisions. Develops and prepares reports, studies, and special projects to make recommendations for program and policy changes. Communicates reports both orally and in written form. Complies with quality standards, and monitors unit performance measures. Identifies trends through the research of programs and processes to identify systemic issues in need of review and makes recommendations for inspection and review topics. Develops responses to legislative changes and inquiries which impact the unit. Performs other duties as assigned.

    Essential Job Functions:
    (40%) Participates on cross-functional review teams and conducts inspections and reviews of the programs, policies, and processes of the Health and Human Services System. Monitors goals, objectives, and timelines for work completion. Collaborates with agency staff throughout the preparation, execution and reporting phases of the reviews. Evaluates progress towards weekly and quarterly goals. Identifies, researches, and analyzes trends and issues and makes recommendations to resolve those issues. Writes, edits, and presents comprehensive analytical reports in both oral and written forms. Conducts quality control on reports and supporting documentation. Ensures all inspections and reviews are conducted in accordance with appropriate quality standards.

    (25%) Collaborates with team to plan the development, implementation, and execution of special projects and other initiatives designed to achieve the overall mission, goals, and objectives of the OIG. Conducts research and analysis and writes and edits ad hoc reports at the request of director to assess trends and issues relevant to OIG work. Develops responses to legislative changes and inquiries which impact the unit.

    (15%) Participates in planning, development, and implementation of strategies to identify opportunities for unit activities. Identifies trends through the research of programs, processes, audits, and investigations to identify systemic issues in need of review and makes recommendations for inspection and review topics. Stays informed of health and human services topics and trends.

    (15%) Participates in the collection, compilation, and analysis of unit performance with a goal of continuous improvement. Develops, recommends, implements, and administers continuous quality improvement methods and procedures to enhance unit operations. Monitors compliance with program policies and procedures, statutes, rules and regulations. Evaluates unit performance for compliance and monitors performance measures. Reviews monthly and quarterly performance measures to assess any issues. Makes recommendations to management for process improvements based on performance measures. Coordinates with team regarding goals for the unit on a monthly, quarterly and annual basis.

    (5%) Performs other duties as assigned.

    Knowledge Skills Abilities:
    Knowledge of:

    • Health and Human Services programs, functions, and systems, including related local, state, and federal laws and regulations
    • Written and verbal communications methods and uses
    • English language grammar, punctuation, and related grammar rules
    • Techniques/methods of writing various types of materials
    • Organizational development and management practices as applied to the analysis, evaluation, development, and implementation of programs, policies, and procedures
    • Performance metrics
    • Research and analysis of qualitative and quantitative data.

    Skill in:

    • Writing in a clear and concise manner and in conveying information appropriately for a variety of audiences
    • Experience evaluating program performance and compliance
    • Analyzing and evaluating complex programs, rules, regulations, policies, and procedures
    • Managing multiple and competing priorities
    • Problem solving including analysis, planning, and evaluation
    • Using Microsoft Office Suite including Word, Excel and PowerPoint
    • Presenting issues and recommendations verbally and in writing
    • Conducting research, collecting and analyzing data, and drawing logical conclusions
    • Working collaboratively and cooperatively with diverse groups
    • Interpersonal relationships, including ability to work with people under pressure, negotiate among multiple parties, and resolve conflicts.
    • Fostering effective working relationships with a variety of individuals and groups internally and externally to HHSC IG.
    • Examining and evaluating operations and developing and re-engineering operating strategies, systems and procedures.
    • Composing, reviewing and editing written communication to adhere to accepted styles and guidelines.
    • Collecting, analyzing, summarizing, and reporting qualitative and quantitative data.

    Ability to:

    • Convey information appropriately for a variety of audiences using concise written and verbal communications
    • Compose, review, illustrate, edit, and summarize documents, materials, and reports
    • Make timely and effective decisions and produce results through planning, implementation of policy and processes, and monitoring of performance and corrective actions
    • Demonstrate/promote/support creative and critical thinking skills
    • Explain, advocate, express facts and ideas, and negotiate with individuals and groups, internally and externally
    • Use performance measures and data to make recommendations for improvement
    • Conduct research of federal and state regulations for compliance and revision of policy and procedure.
    • Build, establish, and maintain effective working relationships and coalitions.
    • Communicate effectively, both orally and in writing.
    • Determine informational needs, collect and analyze information, and prepare analytical reports.
    • Develop and deliver both verbal and written presentations.
    • Program planning, development, implementation, and leadership skills.
    • Make administrative and procedural decisions and judgments.
    • Demonstrate professional knowledge and operational expertise within designated area of program focus.

    Registration or Licensure Requirements:
    None

    Initial Selection Criteria:
    • Graduation from an accredited four-year college or university with major coursework in public policy, public or business administration and management, research analytics, or related area is preferred.
    • A minimum of six years of experience in a field related to the job functions is required.
    • Experience and education may be substituted for one another to meet the minimum years of experience requirement.

    Additional Information:
    REQ 452442
    The OIG is responsible for preventing, detecting, auditing, inspecting, reviewing, and investigating fraud, waste, and abuse in the provision of HHS in Medicaid and other HHS programs. Potential employees of OIG are subject to criminal background checks in accordance with the HHS Human Resources policy. Selected applicants must submit to a name-based, or in some instances a fingerprint based, criminal background check through Texas Department of Public Safety (DPS) to determine if an applicant has a conviction for a Class A misdemeanor within the last five years or a felony that constitutes a bar to employment.

    OIG will request that all applicants considered for an interview provide responses to essay questions. Failure to respond to the request could disqualify an applicant from the interview process.

    Selected candidates may be required to submit written documents for further screening prior to an interview.

    Consideration will be given to known past job performance, if applicable, and prior work history.

    Applicants will initially be screened for knowledge and experience with reviewing or evaluating programs and services, leading projects, and experience synthesizing complex information and translating it into clear and concise written documents and/or oral presentations.

    The posted salary range reflects the minimum and maximum allowable by state law. Any employment offer is contingent upon available budgeted funds. The offered salary will be determined in accordance with budgetary limits and the requirements of HHSC Human Resources Manual.

    HHS agencies use E-Verify. You must bring your I-9 documentation with you on your first day of work.

    In compliance with the Americans with Disabilities Act (ADA), HHS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability. If you need assistance completing the on-line application, contact the HHS Employee Service Center at 1-888-894-4747. If you are contacted for an interview and need accommodation to participate in the interview process, please notify the person scheduling the interview.

    MOS Code:
    Note: There may be no military occupation(s) that relate to the initial selection criteria and registration or licensure requirements for this position. All active duty military, reservists, guardsmen, and veterans are encouraged to apply if qualified to fill this position. For more information see the Texas State Auditor's Military Crosswalk at http://www.hr.sao.state.tx.us/Compensation/JobDescriptions.aspx.

    Military Codes: 11B, 14S, OS, YN, 040, 0521, 8U000, 86MO

    HHS agencies use E-Verify. You must bring your I-9 documentation with you on your first day of work.

    I-9 Form - Click here to download the I-9 form.

    In compliance with the Americans with Disabilities Act (ADA), HHS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability. If you need assistance completing the on-line application, contact the HHS Employee Service Center at 1-888-894-4747. If you are contacted for an interview and need accommodation to participate in the interview process, please notify the person scheduling the interview.

    Posting ID: 556640677Posted: 2020-05-21