Project Manager III
The Texas Health and Human Services Commission (HHSC) seeks qualified candidates to fill the senior level position of Project Manager III within the Access and Eligibility Services (AES) Results Management Office (RMO). A department of the HHSC Medical and Social Services division, AES is driven by its vision to connect Texans to services and supports that reduce institutionalization, allow individuals to remain in their communities, and promote economic and personal self-sufficiency. The RMO provides project management and governance support to strategic and operational projects of all sizes and complexity to ensure their successful planning and implementation. Projects assigned may have technology services, infrastructure and telecommunications impacts which require coordination with HHSC IT resources. Work is performed under limited direction of the RMO Manager with moderate latitude for initiative and independent judgment.
The Project Manager III performs complex (journey-level) project management work and ensures all projects align with the organization's standards and best practices for project delivery. Work involves coordinating the planning and initiation of projects, business needs elicitation, policy requirements research and current AES roadmap impact analysis; project schedule and key milestone development and progress monitoring, stakeholder identification and management, and project artifact and documentation repository maintenance. Facilitates project kickoff and closure, obtains authorization and commitment from key stakeholders and executive leadership, develops criteria for evaluating project success and makes recommendations based on project data.
Manages all impacts related to projects to ensure scope, schedule and resources are not at risk and escalates issues as needed. Coordinates with other state agencies, governmental entities, private sector partners, and contractors. Utilizes standard project management methodologies and tools to support key business and strategic project initiatives involving cross-functional coordination, vendor and partner engagement, research and analysis.
Essential Job Functions:
Develops and manages projects, facilitates and participates in cross-program and multi-agency workgroups, setting goals and objectives and providing work products and deliverables. Facilitates activities throughout the project's life cycle including, but not limited to, planning and initiation / kickoff, timeline and schedule development and tracking, status reporting, action item tracking, project closure, and lessons learned. Works with staff and external stakeholders to identify risks and issues and develop mitigation strategies. (40%)
Coordinates project team, stakeholder and vendor interactions using professional, clear and respectful communication. Plans and manages efficient project meetings. Delegates tasks and responsibilities to appropriate personnel. Identifies and resolves issues and conflicts within project teams. Escalates risks and issues enabling leadership visibility to help resolve. Provides guidance and technical assistance to staff for related projects. (25%)
Responsible for managing the project lifecycle and overseeing quality execution from project initiation through closeout. Facilitates project delivery and accepts ownership for the project's success. Be a process and product champion. (20%)
Delivers executive presentations on completed project effectiveness and future improvement recommendations. Implements best practices and tools for successful project delivery. Facilitates development of comprehensive project work plans including evaluation and plan for system and operational change requirements, state rules, state plan and waiver amendments, finance, and program policy. Prepares high quality written project reports, project updates, project summaries, and other documentation, as needed. (10%)
Ensures compliance with project deliverables standards and maintains project files/documentation/approvals in a centralized repository. (5%)
Knowledge Skills Abilities:
Knowledge of federal and state laws and regulations pertaining to eligibility programs.
Knowledge of proven project management methodologies, tools and techniques.
Knowledge and experience managing large scale projects impacting multiple business areas and operations.
Knowledge of program planning and implementation.
Knowledge and experience managing relationships with business partners and key stakeholders.
Skill in communicating effectively both verbally and in writing.
Skill in establishing and maintaining effective working relationships with all levels of staff, customers and vendors.
Skill in synthesizing, analyzing and evaluating highly complicated and technical information and translate it easily understandable and concise documents and oral presentations for agency execution
Skill in identification of project risks and gaps and able to develop creative and workable solutions to complex problems and policy issues
Skill in interpersonal relationships, including the ability to work with people under pressure, negotiate among multiple parties, resolve conflicts, and establish and maintain effective working relationships with various level personnel
Ability to assess problems; to develop alternative solutions; to develop and interpret policies and procedures; to prepare concise status reports; to communicate effectively; and to plan, assign, and/or supervise the work of others.
Ability to manage multiple tasks/projects requiring the flexibility in work prioritization to meet demanding deadlines.
Ability to gather, correlate, and analyze facts.
Ability to operate a personal computer and use of software such as Microsoft Office, MS Project, Excel, Access, etc.
Registration or Licensure Requirements:
Project Management Professional (PMP) certification preferred. ScrumMaster or Product Owner certification is a plus.
Initial Selection Criteria:
At least three years of experience as a project manager or similar role within a public or private organization with demonstrated expertise in managing a diverse portfolio of projects (both technology and non-technology dependent projects), including planning and implementing large-scale projects requiring engagement of multiple business areas and operations. Graduation from an accredited four-year college or university with a bachelor's degree is highly preferred. Relevant project-related progressive leadership work experience may be considered in place of a bachelor's degree. Expert knowledge of federal and state laws and regulations pertaining to eligibility programs is highly preferred.
There are no direct military occupation(s) that relate to the responsibilities, and registration or licensure requirements for this position. All active duty, reservists, guardsmen, and veterans are encouraged to apply if they meet the qualifications for this position.
HHS agencies use E-Verify. You must bring your I-9 documentation with you on your first day of work.
I-9 Form - Click here to download the I-9 form.
In compliance with the Americans with Disabilities Act (ADA), HHS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability. If you need assistance completing the on-line application, contact the HHS Employee Service Center at 1-888-894-4747. If you are contacted for an interview and need accommodation to participate in the interview process, please notify the person scheduling the interview.