Provider Investigator I

    Texas Health & Human Services Commission
    622 S OAKES ST, SAN ANGELO, TX
    Full-time
    Similar jobs pay $23.92 - $45.87

    Job Description


    A Provider Investigator investigates reports of abuse, neglect, and exploitation of adults and children with mental illness or intellectual, developmental, and physical disabilities. Investigations occur in a variety of settings such as facilities, group homes, and private residences. Investigations are completed in accordance with Texas Administrative Code and Provider Investigations policy.

    Essential Job Functions:
    • Conducts interviews concerning the allegation of abuse, neglect, or exploitation.
    • Collects evidence pertinent to the investigation.
    • Uses critical thinking and sound judgement to analyze evidence related to the allegation.
    • Writes reports summarizing the facts obtained during the investigations as to whether abuse, neglect, or exploitation occurred.
    • Communicates professionally and appropriately, via all communication mediums.
    • Promotes and demonstrates appropriate respect for cultural diversity.
    • Behaves ethically and adheres to HHSC Standards of Conduct.
    • Participates in case conferences and meetings with supervisors and peers regarding case progress and disposition.
    • Participates in continuous training.
    • Attends work regularly in accordance with agency leave policy.
    • Works occasionally outside of traditional working hours (8 am - 5 pm), which may include evening hours, weekends, and holidays, as required for case-related functions and/or as required by management.
    • Travels using personal vehicle. Travel reimbursement provided.
    • Performs other duties as assigned and required to maintain unit operations.

    Knowledge Skills Abilities:
    • Knowledge of Provider Investigations agency policies, procedures, and standards.
    • Knowledge of Texas laws relating to Provider Investigations and protective services.
    • Knowledge of the population Provider Investigations serves including adults and children with mental health issues, and intellectual, developmental, and physical disabilities.
    • Knowledge of crisis intervention techniques and skills.
    • Knowledge of differing cultures/ethnic groups and values.
    • Skill in establishing and maintaining effective working relationships.
    • Skill in effective verbal and written communication.
    • Ability to work in a potentially emotion-filled environment.
    • Ability to operate a computer, tablet, or laptop device, smart phone, and various software packages, including Microsoft Office.
    • Ability to operate standard office equipment including fax and copy machines.
    • Ability to conduct interviews in a variety of locations, including private residences, day habilitation facilities, group homes, and state operated facilities.
    • Ability to work in environments where violent and dangerous individuals may be present.

    Registration or Licensure Requirements:
    Valid Driver's License

    Initial Selection Criteria:
    Willingness to travel.

    Willingness to work outside of normal working hours (8 am - 5 pm).

    Provider Investigator I: Graduation from an accredited four-year college or university.

    Provider Investigator II: Employed as a Provider Investigator I for 9 months and received appropriate certification requirements to advance to a Provider Investigator II; or currently employed as a Provider Investigator II in Health and Human Services Provider Investigations; or previously employed as a Provider Investigator II in HHSC Provider Investigations.

    Provider Investigator III: Employed as a Provider Investigator II for 9 months and received appropriate certification requirements to advance to a Provider Investigator III; or currently employed as a Provider Investigator III in HHSC Provider Investigations; or previously employed as a Provider Investigator III in HHSC Provider Investigations.

    Provider Investigator IV: Employed as a Provider Investigator III for 24 months and received appropriate certification requirements to advance to Provider Investigator IV; or currently employed as a Provider Investigator IV in HHSC Provider Investigations; or previously employed as a Provider Investigator IV in HHSC Provider Investigations.

    Additional Information:
    REQ 452437
    This position requires use of the applicant's personal motor vehicle to complete job functions. Applicants for this position must have a reliable motor vehicle, and a current, valid Texas driver's license appropriate for the vehicle and passenger or cargo load. Applicants must provide proof of insurance and license.
    Newly-hired HHS employees in eligible positions will be assigned an HHS cellular phone and tablet. This position requires travel to and from interviews. This requires the ability to work independently while maintaining responsiveness to supervision and assigned unit.

    Factors such as education and experience may be considered when establishing the starting salary; however, the starting salary for this position may not exceed the maximum of the pay group.
    This position may be filled at any level from a Provider Investigator I to Provider Investigator IV.
    For more information related to this position, visit the Working for Provider Investigation HHS page (https://hhs.texas.gov/about-hhs/jobs-hhs/provider-investigations-opportunities).

    PHYSICAL REQUIREMENTS:
    These requirements are not exhaustive, and additional job related physical requirements may be added to these by individual agencies on an as needed basis. Corrective devices may be used to meet physical requirements. These are typical requirements; however, HHS agencies will provide reasonable accommodation that is in compliance with the Americans with Disabilities Act (ADA).
    Physical Activities: Employee is frequently asked to stand, hear and talk; he/she is occasionally asked to climb stairs and walk long distances. Due to the position's driving-requirement, employee is frequently getting in and out of his/her vehicle.
    Physical Demands: The employee typically performs work that requires exertion up to 20 pounds occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects.
    Visual Requirements: Employee must be able to see objects clearly at 20 inches or less, and at 20 or more feet. In addition, he/she must be able to adjust his/her eyes to bring objects into focus, distinguish colors, see objects in his/her peripheral vision, and see objects in three dimensions.
    Working Conditions: The employee typically works in a mobile environment (the majority of work is performed outside of the office environment) and is exposed occasionally to adverse environmental conditions including, but not necessarily limited to, extreme heat, wetness and humidity, chemicals, close quarters, gases and heights.

    INTERVIEW REQUIREMENTS:
    Any candidate who is called to an agency for an interview must notify the interviewing agency in writing of any reasonable accommodation needed prior to the date of the interview.
    In compliance with the Americans with Disabilities Act (ADA), HHS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability. If you need assistance completing the on-line application, contact the HHS Employee Service Center at 1-888-894-4747. If you are contacted for an interview and need accommodation to participate in the interview process, please notify the person scheduling the interview.

    MOS Code:
    There are no direct military occupation(s) that relate to the initial selection criteria and registration or licensure requirements for this position. All active duty, reservists, guardsmen, and veterans are encouraged to apply. For more information, see the Texas State Auditor's Military Crosswalk (https://www.hr.txstate.edu/veterans/veteranspreference/militarycrosswalk.html)

    HHS agencies use E-Verify. You must bring your I-9 documentation with you on your first day of work.

    I-9 Form - Click here to download the I-9 form.

    In compliance with the Americans with Disabilities Act (ADA), HHS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability. If you need assistance completing the on-line application, contact the HHS Employee Service Center at 1-888-894-4747. If you are contacted for an interview and need accommodation to participate in the interview process, please notify the person scheduling the interview.

    Posting ID: 556640822Posted: 2020-05-21