Communication Specialist - Security Operations Center

    Richmond, VA
    Similar jobs pay $8.33 - $14.18

    Job Description

    Job Introduction:

    Hiring Now!


    The world's leading private security organization, G4S, has an immediate job opportunity for an Security Operations Center Communications Specialist. As an Security Operations Center Communications Specialist, you will be responsiblefor the effective and efficient flow of information from the Security Operations Center (SOC) and Control Rooms to the client security management. The successful candidate for this positionmust be able to work various shifts to include weekends and holidays.

    G4S is a security provider for the United States government, fortune 500 companies, nuclear power plants, oil and gas companies, airport, ports, banks, hospitals, factories, warehouses, commercial facilities, residential communities and much more.

    As a full time employee of G4S, you will be entitled to the following benefits:
    • Major Medical, Dental and Vision
    • Paid vacation
    • 401K
    • Opportunities for additional training to aid in your professional development
    As an employee you will also be able to participate in the Promote Me! Community. Promote Me! is available to interested current employees as a way to express interest in further advancement, as well as gain information and encourage professional development.

    Further, as a current employee you will be eligible to participate in large group rates for the following benefits:
    • Critical Illness
    • Accident Insurance
    • Whole Life Insurance
    • Individual Short-Term Disability
    • Pre-Paid Legal Services
    • Identity Theft Services
    • Pet Insurance
    In addition, G4S provides benefits that are automatically available to all full or part-time employees, whether you enroll in a G4S insurance plan or not. And with no premiums to pay!
    • RxCut Pharmacy Discount Program
    • Doctor on Demand
    • Qualsight LASIK Savings
    • Perks at Work: G4S Employee Discount Program
    • Alliant Credit Union
    • Purchasing Power
    • Active & Fit: G4S Fitness Center Membership
    • FinFit: Financial Wellness Program
    • DailyPay: Access your pay when you need it
    G4S offers job security, excellent pay and benefits, and career opportunities. We offer entry level careers, management careers, sales careers and executive careers across the United States and internationally.


    Role Responsibility:

    Specific Duties and Essential Functions
    • Handle calls for service
    • Media calls
    • Daily reporting
    • Incident Report input and approval
    • Notification elevation upon approval
    • Emergency calls
    • Travel security
    • Mass Notification/Everbridge
    • Red Tag/Hot Works
    • Ensure timely and effective response to incidents, alarms, notifications, calls and other activities related to the Security Operations Center and its role as a central alarm monitoring station
    • Receive and respond to emergency and non-emergency calls from employees, outside vendors, law enforcement, and the security field force via telephone, automated alarm monitoring and radio systems
    • Process and evaluate information received from all available sources, and respond with the appropriate communication and dispatch procedures
    • Coordinate with Security Operations Center staff to provide necessary documentation in support of uniformed guard force activity (e.g. Officer Dispatch, Incident Reporting, etc.)
    • Other duties as assigned
    The Ideal Candidate:

    Education, Licenses and Certifications Required
    • Must possess a high school diploma or equivalent
    • Must be able to pass any state-required training or other qualifications for licensing
    Type and Length of Specific Experience Required
    • Education or work experience that includes the following:
      • Demonstrated analytic and critical thinking skills and ability to prepare reports
      • Ability to use logic and reasoning to reach conclusions and approaches to problem solving
      • Demonstrated level of competency with advance computer systems
      • Proficient computer skills including Microsoft Office applications
      • Ability to communicate effectively with IT and Security Systems professionals
      • Ability to adapt in a dynamic work environment while possibly working under pressure
      • Willingness to assist the team when needed
    Skills Required
    • Proficient computer skills including Microsoft Office
    • Effective oral and written communication skills
    • Active listening skills
    • Ability to assess and evaluate situations effectively
    • Ability to identify critical issues quickly and accurately
    • Attention to detail
    • Must be at least 18 years old or the minimum age required by the state, if higher
    • Must be a U.S. citizen or a foreign citizen authorized to legally work in the United States
    • Post offer, must successfully complete a Pre-test Assessment that demonstrates the following:
      • Ability to multi-task
      • Advanced decision making
      • Active listening
      • Effective communications skills
      • Call management/etiquette
      • Sentence clarity/spelling
      • Quickly Access Situations (5Ws)
      • Verbal/reading comprehension
      • Problem solving
      • Memory recall
      • Interpersonal skills
      • Attention to detail
    • Subject to a drug screen to the extent permitted by law
    • Must be able to provide, upon job offer, a DD214 discharge document with discharge status indicated, if prior military
    Physical Requirements and Environment

    Environment: Office; minimal to no exposure to extreme temperatures is expected

    Major activity: Working on PC and using telephone/radio while sitting

    Physical efforts to carry out job duties: Limited, to include some standing, bending, and limited stretching and reaching.

    About the Company:

    EOE Minority/Female/Disabled/Veteran/Sexual Orientation/Gender Identity

    G4S is an Equal Opportunity/Affirmative Action Employer
    and an Alcohol- and Drug-Free Workplace

    G4S will consider qualified applications with criminal histories in a manner consistent with applicable federal, state, and local laws.

    If you have any questions regarding Equal Employment Opportunity, Affirmative Action or Diversity and Inclusion, or have difficulty using the online system and require an alternate method to apply, please contact our Corporate Human Resources Department at (800) 506-6265.

    To receive an update on your application status, please contact our local office by following this link:

    Posting ID: 556643207Posted: 2020-05-21