Watch Commander - Security Operations Center

    G4S
    Richmond, VA
    Full-time
    Similar jobs pay $28.93 - $51.68

    Job Description

    Job Introduction:

    Hiring Now!

    PLEASE CLICK APPLY OR TEXT "JOBS" TO 561-660-9797 FROM YOUR SMARTPHONE!

    The world's leading private security organization, G4S, has an immediate job opportunity for a Security Operations Center Watch Commander. As aSecurity Operations Center Watch Commander, you will be directly accountable for the effective and efficient management of the Security Operations Center (SOC), Control Rooms, Security Systems, Fire Systems and Access Control. SOC Watch Commander will manage day-to-day activities in the Security Operations Center by providing guidance and leadership for the various taskings and occurrences along with notifications to the appropriate Security Manager. The SOC Watch Commander will assist with specific training for the Security Operations Center.. Selectee must be able to work various shifts to include weekends and holidays.

    G4S is a security provider for the United States government, fortune 500 companies, nuclear power plants, oil and gas companies, airport, ports, banks, hospitals, factories, warehouses, commercial facilities, residential communities and much more.

    As a full time employee of G4S, you will be entitled to the following benefits:
    • Major Medical, Dental and Vision
    • Paid vacation
    • 401K
    • Opportunities for additional training to aid in your professional development
    As an employee you will also be able to participate in the Promote Me! Community. Promote Me! is available to interested current employees as a way to express interest in further advancement, as well as gain information and encourage professional development.

    Further, as a current employee you will be eligible to participate in large group rates for the following benefits:
    • Critical Illness
    • Accident Insurance
    • Whole Life Insurance
    • Individual Short-Term Disability
    • Pre-Paid Legal Services
    • Identity Theft Services
    • Pet Insurance
    In addition, G4S provides benefits that are automatically available to all full or part-time employees, whether you enroll in a G4S insurance plan or not. And with no premiums to pay!
    • RxCut Pharmacy Discount Program
    • Doctor on Demand
    • Qualsight LASIK Savings
    • Perks at Work: G4S Employee Discount Program
    • Alliant Credit Union
    • Purchasing Power
    • Active & Fit: G4S Fitness Center Membership
    • FinFit: Financial Wellness Program
    • DailyPay: Access your pay when you need it
    G4S offers job security, excellent pay and benefits, and career opportunities. We offer entry level careers, management careers, sales careers and executive careers across the United States and internationally.

    #RIC

    Role Responsibility:

    Specific Duties and Essential Functions
    • Provide timely communications and actionable intelligence to support the protection of people, assets/intellectual property, and infrastructure of center and related interests/entities
    • Serve as the hub for the monitoring, analysis, and interpretation of risks and threats that may affect the business and ensure all systems, both hardware and software, are functioning properly, and immediately notify appropriate stakeholders
    • Perform analysis, planning, and provide direction in order to ensure that the SOC is delivering maximum value to the business
    • Identify and communicate daily all critical items requiring the attention of senior management and coordinate with Security Managers to provide necessary documentation in support of uniformed guard force activity (e.g., Officer Dispatch, Incident Reporting, etc.)
    • Develop a program for maintenance and troubleshooting of software systems with a focus on preventative maintenance and early detection of potential issues and assist in identifying new technologies and upgrades for existing systems
    • Assume full responsibility for identifying and scheduling all appropriate certifications and inspections of the SOC, its systems, personnel and functions and ensure procedures and protocols are in place that enable the timely and effective response to, and management of, incidents, alarms, notifications, calls and other activities related to the SOC and its role as a central monitoring station
    • Develop training and Standard Operating Procedures (SOPs) for personnel assigned to the SOC and control rooms to facilitate effective performance
    • Supervise SOC personnel on multiple shifts, complete performance appraisals, handling employee complaints and disciplining
    • Other duties as assigned
    The Ideal Candidate:

    Education, Licenses and Certifications Required
    • Must possess a high school diploma or equivalent
    • Must be able to pass any State-required training or other qualifications for licensing
    Type and Length of Specific Experience Required
    • Minimum three (3) years of experience in a Security Operations Center, Security Communications Center, security/alarm monitoring center or other closely related operation
    • Work experience must include the following:
      • Ability to prioritize workload based on urgency; able to delegate tasks, and communicate to a range of audiences including to executive management
      • Demonstrated analytic and critical thinking skills
      • Demonstrated ability to ensure compliance, monitoring of assets, and making rapid notifications via mass communication tools
      • Demonstration of strong computer skills (hardware, software & network operations) with the ability to communicate effectively with IT and Security Systems professionals
    Skills Required
    • Proficient computer skills including Microsoft Office
    • Effective oral and written communication skills
    • Active listening skills
    • Ability to assess and evaluate situations effectively
    • Ability to identify critical issues quickly and accurately
    • Attention to detail
    Other
    • Must be at least 18 years old or the minimum age required by the state, if higher
    • Must be a U.S. citizen or a foreign citizen authorized to legally work in the United States
    • Post offer, must successfully complete a Pre-test Assessment that demonstrates the following:
      • Ability to multi-task
      • Advanced decision making
      • Active listening
      • Effective communications skills
      • Call management/etiquette
      • Sentence clarity/spelling
      • Quickly Access Situations (5Ws)
      • Verbal/reading comprehension
      • Problem solving
      • Memory recall
      • Interpersonal skills
      • Attention to detail
    • Subject to a drug screen to the extent permitted by law
    • Must be able to provide, upon job offer, a DD214 discharge document with discharge status indicated, if prior military
    Physical Requirements and Environment

    Environment: Office with minimal to no extreme temperatures expected

    Major Activity: Working on PC and using telephone/radio while sitting

    Physical Efforts to Carry Out Job Duties: Limited, to include some standing, bending, and limited stretching and reaching

    About the Company:

    EOE Minority/Female/Disabled/Veteran/Sexual Orientation/Gender Identity

    G4S is an Equal Opportunity/Affirmative Action Employer
    and an Alcohol- and Drug-Free Workplace

    G4S will consider qualified applications with criminal histories in a manner consistent with applicable federal, state, and local laws.

    If you have any questions regarding Equal Employment Opportunity, Affirmative Action or Diversity and Inclusion, or have difficulty using the online system and require an alternate method to apply, please contact our Corporate Human Resources Department at (800) 506-6265.

    To receive an update on your application status, please contact our local office by following this link:http://g4s.us/en/Contact-Us/Local-Offices

    Posting ID: 556643215Posted: 2020-05-21