Security Operations Center Supervisor

    G4S
    San diego, CA
    Full-time
    Similar jobs pay $11.00 - $14.41

    Job Description

    Job Introduction:

    Hiring Now!

    PLEASE CLICK APPLY OR TEXT "JOBS" TO 561-660-9797 FROM YOUR SMARTPHONE!

    The world's leading private security organization, G4S, has an immediate job opportunity for a Security Operations Center Supervisor. The Security Operations Center Supervisor oversees the client's Security Operations Center (SOC)with regards to day-to-day operations, supervision of staff, responding to customer service requests, issuing access cards in a timely and efficient manner, conducting on-site training, as they relate to client/G4S Contractual agreement. This position is responsible for the professional operation, administration, profitability and quality assurance of security services for a client's site. Other duties include, but are not limited to, safety direction, quality assurance, planning, organizing, directing, and controlling the GSOC Operator team during normal and emergency operations and training.

    G4S is a security provider for the United States government, fortune 500 companies, nuclear power plants, oil and gas companies, airport, ports, banks, hospitals, factories, warehouses, commercial facilities, residential communities and much more.

    As a full time employee of G4S, you will be entitled to the following benefits:
    • Major Medical, Dental and Vision
    • Paid vacation
    • 401K
    • Opportunities for additional training to aid in your professional development
    As an employee you will also be able to participate in the Promote Me! Community. Promote Me! is available to interested current employees as a way to express interest in further advancement, as well as gain information and encourage professional development.

    Further, as a current employee you will be eligible to participate in large group rates for the following benefits:
    • Critical Illness
    • Accident Insurance
    • Whole Life Insurance
    • Individual Short-Term Disability
    • Pre-Paid Legal Services
    • Identity Theft Services
    • Pet Insurance
    In addition, G4S provides benefits that are automatically available to all full or part-time employees, whether you enroll in a G4S insurance plan or not. And with no premiums to pay!
    • RxCut Pharmacy Discount Program
    • Doctor on Demand
    • Qualsight LASIK Savings
    • Perks at Work: G4S Employee Discount Program
    • Alliant Credit Union
    • Purchasing Power
    • Active & Fit: G4S Fitness Center Membership
    • FinFit: Financial Wellness Program
    • DailyPay: Access your pay when you need it
    G4S offers job security, excellent pay and benefits, and career opportunities. We offer entry level careers, management careers, sales careers and executive careers across the United States and internationally.

    #SDI

    Role Responsibility:

    Specific Duties and Essential Functions
    • Responsible for day-to-day operations of the Security Department at a client site; ensures the correct and consistent administration of the client and G4S Service Agreement; searches and makes recommendations on the implementation of Best Demonstrated Practices (BDP) and other key initiatives; ensures client/G4S policies and procedures are updated, implemented and adhered to
    • General Human Resources management; participate in selection and placement, conduct performance reviews, manage attendance, and conflict resolution; scheduling; develop, mentor, and provide supervision to a team of GSOC Operators; oversee the professional development of team members, to include disciplinary action as needed
    • Provides on-the-job training for newly assigned Officers; ensures new staff is familiar with G4S policies and procedures, assigned rounds, client post orders and any other related responsibilities
    • Assures all baseline hours are scheduled and worked; reviews and audits weekly the billing of baseline and service request hours and takes corrective actions; assists CBC Coordinator in the approval of overtime scheduling to control security cost and overtime; assures the scheduling of security personnel for all facility Special events
    • Responsible for monitoring and maintaining records of security officers required pre-site assignment training, on-site training and annual training; conducting site specific training; and tracking and providing status reports of officers' training expiration dates
    • On a random basis inspect each Security Post, checking for post housekeeping, Post Orders, Post Expectations, Post Procedure Manual and necessary emergency call listing
    • Actively participates in facility standing committees and establishes a good working relationship with client management
    • Assures compliance with applicable sections of the client Fire Prevention and Protection Manual as well as the G4S Standard Operating Procedures and Policy Manual
    • Provides guidance and direction to all security officers, promoting a proactive attitude in meeting the security and safety of the client
    • Meet with client representatives to discuss service provided, identify problem areas, and takes corrective actions
    • Monitors daily the content and quality of reports prepared by security officers and provides guidance as necessary
    The Ideal Candidate:

    Education, Licenses and Certifications Required
    • Must possess a high school diploma or equivalent
    • Must be able to meet and continue to meet any applicable state, county and municipal licensing requirements for security personnel
    • Must possess, or be able to obtain,a current and valid Bureau of Security and Investigative Services (BSIS) Security Officer License issued by the State of California
    Type and Length of Specific Experience Required
    • Must possess a minimum of one (1) year of successful experience in an administrative role
    • Must possess a minimum of five (5) years of experience in the service or security industry
    • Prior supervisory/management experience demonstrating each of the following:
      • Ability to develop and lead direct reports in company practices and procedures
      • Ability to analyze and develop innovative recommendations and solutions
      • Excellent planning organizing and project management skills
      • Strong verbal, written and presentation skills
      • Ability to track, maintain and supervise staff, including assigning work and providing training and discipline
      • Ability to provide positive direction and motivate performance and be an effective team member
      • Ability to learn quickly and carry out instructions furnished in written, oral, or diagrammatic form
      • Courteous phone manner and maintain professional composure when dealing with unusual circumstances
      • Demonstrated ability to work with minimal supervision and utilize sound judgment and be self-motivated
    Skills Required
    • Proficient computer skills including Microsoft Office
    • Effective oral and written communication skills
    • Active listening skills
    • Ability to assess and evaluate situations effectively
    • Ability to identify critical issues quickly and accurately
    • Attention to detail
    Other
    • Must be at least 18 years old or the minimum age required by the state, if higher
    • Must be a U.S. citizen or a foreign citizen authorized to legally work in the United States
    • Subject to a drug screen to the extent permitted by law
    • Must be able to provide, upon job offer, a DD214 discharge document with discharge status indicated, if prior military
    Physical Requirements and Environment

    Environment: Office; minimal to no exposure to extreme temperatures is expected

    Major Activity: Working on PC while sitting;telephone use

    Physical efforts to carry out job duties: Limited, to include some standing, bending, limited stretching and reaching.

    About the Company:

    EOE Minority/Female/Disabled/Veteran/Sexual Orientation/Gender Identity

    G4S is an Equal Opportunity/Affirmative Action Employer
    and an Alcohol- and Drug-Free Workplace

    G4S will consider qualified applications with criminal histories in a manner consistent with applicable federal, state, and local laws.

    If you have any questions regarding Equal Employment Opportunity, Affirmative Action or Diversity and Inclusion, or have difficulty using the online system and require an alternate method to apply, please contact our Corporate Human Resources Department at (800) 506-6265.

    To receive an update on your application status, please contact our local office by following this link: http://www.g4s.us/en/Contact-Us/Local-Offices

    Posting ID: 556643248Posted: 2020-05-21