Account Manager

    Minneapolis, MN
    Similar jobs pay $10.01 - $15.65

    Job Description

    Job Introduction:

    Hiring Now!


    The world's leading private security organization, G4S, has an immediate job opportunity for an Account Manager. In this position, you will be responsible for client service, problem resolution, and service delivery monitoring and enhancements. The Account Manager is responsible for providing direction and leadership to G4S's overall security solutions team.

    G4S is a security provider for the United States government, fortune 500 companies, nuclear power plants, oil and gas companies, airport, ports, banks, hospitals, factories, warehouses, commercial facilities, residential communities and much more.

    As a full time employee of G4S, you will be entitled to the following benefits:
    • Major Medical, Dental and Vision
    • Paid vacation
    • 401K
    • Opportunities for additional training to aid in your professional development
    As an employee you will also be able to participate in the Promote Me! Community. Promote Me! is available to interested current employees as a way to express interest in further advancement, as well as gain information and encourage professional development.

    Further, as a current employee you will be eligible to participate in large group rates for the following benefits:
    • Critical Illness
    • Accident Insurance
    • Whole Life Insurance
    • Individual Short-Term Disability
    • Pre-Paid Legal Services
    • Identity Theft Services
    • Pet Insurance
    In addition, G4S provides benefits that are automatically available to all full or part-time employees, whether you enroll in a G4S insurance plan or not. And with no premiums to pay!
    • RxCut Pharmacy Discount Program
    • Doctor on Demand
    • Qualsight LASIK Savings
    • Perks at Work: G4S Employee Discount Program
    • Alliant Credit Union
    • Purchasing Power
    • Active & Fit: G4S Fitness Center Membership
    • FinFit: Financial Wellness Program
    • DailyPay: Access your pay when you need it
    G4S offers job security, excellent pay and benefits, and career opportunities. We offer entry level careers, management careers, sales careers and executive careers across the United States and internationally.


    Role Responsibility:

    Specific Duties and Essential Functions
    • Evaluate contract performance and compliance; review of contract; review of staffing levels; review training documents; interact with client management
    • Train employees to contract standards; review and understand training requirements; conduct training sessions; evaluate comprehension of material
    • Complete and process Payroll; Review Sign-in sheets daily; review payroll worksheets weekly; verify with local G4S office regarding receipt and submittal
    • Review invoicing and resolve issues; communicate with local G4S offices regarding discrepancies, rate changes, past due invoices; communicate with G4S billing department regarding resolution; communicate with client regarding resolution
    • Identify performance shortcomings and then develop and implement process or program solutions to address shortcomings; review and understand contract requirements and expectations; develop action plans
    • Conduct employee evaluations, counseling, and discipline; set and conduct weekly, monthly, quarterly staff meetings, and teleconferences; prepare and send emails, memos, letters; set and conduct meetings with key personnel within contract
    The Ideal Candidate:

    Education, Licenses and Certifications Required
    • Must possess a high school diploma or equivalent
    • Must possess a Bachelor's Degree in Law Enforcement, Corrections, Criminal Justice, Business or related field
    Type and Length of Specific Experience Required
    • Must possess a minimum of three (3) years of experience in a corporate security setting
    • Must possess a minimum of five (5) years of experience managing a uniformed security officer operation
    Skills Required
    • Ability to interact cordially and communicate with the public
    • Ability to operate radio or telephone equipment and/or console monitors
    • Effective oral and written communication skills
    • Active listening skills
    • Ability to assess and evaluate situations effectively
    • Ability to identify critical issues quickly and accurately
    • Attention to detail
    • Ability to mediate conflict with tact, diplomacy
    • Ability to coach, mentor, motivate
    • Must be at least 18 years old as required by the client contractor, or the minimum age required by the state, if higher
    • Must be a U.S. citizen or a foreign citizen authorized to legally work in the United States
    • Must be able and willing to travel with little to no advance notice
    • Subject to a drug screen to the extent permitted by law
    • Must be able to provide, upon job offer, a DD214 discharge document with discharge status indicated, if prior military
    • Upon acceptance of a job offer, must be able to pass the following:
      • MMPI - Psychological testing
      • Physical exam
    Physical Requirements and Environment

    Environment: Office; minimal to no work in extreme temperatures is expected

    Major activity: Working on PC while sitting; telephone use

    Physical efforts to carry out job duties: Limited, to include some standing, bending, light lifting, and limited stretching and reaching

    About the Company:

    EOE Minority/Female/Disabled/Veteran/Sexual Orientation/Gender Identity

    G4S is an Equal Opportunity/Affirmative Action Employer
    and an Alcohol- and Drug-Free Workplace

    G4S will consider qualified applications with criminal histories in a manner consistent with applicable federal, state, and local laws.

    If you have any questions regarding Equal Employment Opportunity, Affirmative Action or Diversity and Inclusion, or have difficulty using the online system and require an alternate method to apply, please contact our Corporate Human Resources Department at (800) 506-6265.

    To receive an update on your application status, please contact our local office by following this link:

    Posting ID: 556643266Posted: 2020-05-21