ACCESS SERVICES REP, FCH - ACCESS SERVICES

    Froedtert Memorial Lutheran Hospital
    Menomonee falls, WI
    Full-time, Part-time
    Similar jobs pay $9.81 - $16.84

    Job Description

    Come join our award winning team! See What Is Possible....

    The Froedtert & the Medical College of Wisconsin regional health network is a partnership between Froedtert Health and the Medical College of Wisconsin supporting a shared mission of patient care, innovation, medical research and education. Our health network operates eastern Wisconsin's only academic medical center and adult Level I Trauma Center at Froedtert Hospital, Milwaukee, an internationally recognized training and research center engaged in thousands of clinical trials and studies. The Froedtert & MCW health network, which includes five hospitals, more than 1,700 physicians and nearly 40 health centers and clinics, draws patients from throughout the Midwest and the nation.

    Froedtert Health has been widely recognized for our dedication to our staff, providing a work environment full of encouragement, innovation, collaboration and respect.

    Our best-in-class wellness program has earned us recognition in the Milwaukee Business Journal as a Healthiest Employer and a Gold Well Workplace award from the Wellness Council of America.

    We invite you to review the job posting below. If you meet the requirements and qualifications for this opportunity, you are encouraged to apply.

    Thank you for considering a career with Froedtert Health!

    Location: US:WI:MENOMONEE FALLS at our WOODLAND PRIME 400 facility.

    FTE: 0.500000

    *1.0 FTE is Full-Time, any position less than 1.0 FTE is Part-Time, and .001 FTE is Optional Part-Time*

    *Positions with an "FTE" (full time equivalency) of .8 - 1.0 are eligible for full-time medical, dental and vision benefits. Positions with an "FTE" of .5 - .799 are eligible for part-time pro-rated medical, dental and vision benefits*

    Shift: Shift 2

    Work schedule: Every Tuesday, Thursday and Friday from 3pm-8pm, and every other weekend Saturday and Sunday from 8am-1pm

    Responsibilities:
    The Access Services Representative responds to incoming calls from both internal and external callers which may include, but are not limited to, patients, visitors, hospital staff, clinic staff, and physicians. Patient calls to the After Hours Answering Service are documented using an encounter in EPIC, the electronic medical record. After-hours answering service for Home Care Medical and Horizon Home Care & Hospice patient calls are completed using the SPOK directory. Assistance is also provided to other work groups as needed. Assists in orienting and training new and existing employees. Other duties as assigned.

    Summary:
    A minimum of 1 year of customer service experience is required. Previous telecommunications and hospital experience is preferred. High School diploma or equivalent is required.

    Other information:
    Strong data entry, organizational and multi-tasking skills is required. Demonstrates a solid working knowledge of the communication devices and software with thorough understanding of the AMCOM system. Familiarity with the general usage and spelling for specific medical terminology. Proficient in the use of Microsoft Office products. Experience with the Electronic Medical Record, Epic is a plus.

    We are proud to be an Equal Opportunity Employer who values and maintains an environment that attracts, recruits, engages and retains a diverse workforce. As a federal contractor/subcontractor, we take affirmative action in employment based on race, sex, disability and status as a protected veteran. We welcome protected veterans to share their priority consideration status with us at 262-439-1961. We maintain a drug-free workplace and perform pre-employment substance abuse testing

    Posting ID: 556643362Posted: 2020-06-04