Unified Capabilities (UC) Administrator

    Jacobs Engineering
    Tampa, FL
    Full-time, Part-time

    Job Description


    Mission Statement

    Jacobs is seeking a qualified Information Technology (IT) professional to support the USSOCOM SITEC II Enterprise Operations and Maintenance (EOM) contract. Your career at Jacobs enables USSOCOM to fulfill its mission to "Provide fully capable Special Operations Forces (SOF) to defend the United States and its interests and synchronize planning for global operations against terrorist networks." As a member of our team, you will support the vice president of the Enterprise Operations Group (EOG) as we partner with SOF military and civilian members to provide world-class IT services and support that connects over 60,000 users around the world in the areas of software development/maintenance, network services, security, end-user computing, and test and evaluation.

    Job Description

    Shift work is required to support 24x7 operations. It is important to be available to work any shift/designated hours required to include nights, weekends and holidays.

    UC Administrators performs tier one and two voice and video support in accordance with the SIE OPORD. UC Administrators need a detailed understanding of telecommunications theory and practice. UC Administrators should have solid technical skills, as well as interpersonal and organizational abilities. UC Administrators must be able to perform element management, scheduling, call control, ensure STIG compliance, as well as utilize performance- monitoring tools to improve VoIP services and mitigate cybersecurity risk. This position must organize resources and work collaboratively to meet multiple team objectives, as well as interact closely with Government representatives on highly advanced technical issues. UC Administrators must be able to explain and present high-level technical subjects and processes related to assignments while independently composing and delivering reports and presentations of the highest professional quality. Experience working with the specific hardware used in the Government's UC system is highly valued.

    Typical duties include:
    • Managing the configuration and maintenance of voice, data and video equipment
    • Ensuring that trouble ticket items are investigated and resolved and that necessary equipment repairs are performed
    • Overseeing the resolution of circuit issues
    • Ensuring that system logs and records are maintained

    Qualifications :

    Required Clearance: TS/SCI

    Experience Requirements:
    • At least four years working as a UC Administrator or equivalent.
    Education Requirements: None

    Certification Requirements:
    • DoDD 8570.01-M IAT II or higher
    • CCNA OR
    • Microsoft 365 Certified: Teams Administrator Associate OR
    • Microsoft 365 Certified: Teamwork Administrator Associate
    Essential Functions

    Work Environment
    • Work will be performed inside a large facility. An inside environment may be a cubicle (considerations: close quarters, low to moderate noise, bright or dim lighting).
    • Work assignments vary based on client requirements.
    • Work may include travel with the military to participate in exercises in austere conditions
    • Outside work may include various environmental conditions including hot, dusty, cold, icy and windy climates.
    Physical Requirements
    • Sitting at desk. Phone use and PC or laptop. Filing required. May require lifting and carrying boxes of supplies or files up to 25 lbs. Extended periods of sitting while on PC/laptop or phone.
    • May require climbing, working at heights and in small confined spaces such as under raised floors, inside closets and server racks. Must be able to sit, stoop, kneel or crouch for long periods of time. Work in noisy areas with hotter and colder temperature than standard office environmental conditions. Lift and transport equipment up to 50 pounds.
    Equipment and Machines
    • General office equipment, which includes: telephone, fax machine, copier, PC/laptop, and other miscellaneous office equipment.
    • Servers, switches, routers and other computer equipment that supports the network environment.
    • Operating hand tools, power tools, ladders and test equipment.
    • May require operating motor vehicles.
    • Regular attendance in accordance with established work schedule is mandatory.
    • Shift Work is required to support operations. The candidate chosen for this position will work varying shifts
    • It is important to be able to work any shift/designated hours required.
    • You may be asked to continue performance in support of a war, contingency, or exercise
    • You may be asked to continue performance during inclement weather or other conditions when others are not permitted to work
    • Position may require night and weekend work and could include travel with the military to participate in operations/exercises located in areas with field conditions
    • Continental and Oversees travel may be required. It is important to maintain a current passport.
    Other Essential Functions
    • Employment is contingent upon obtaining all required certifications within the timeframe specified in a waiver by the government (if applicable) and maintaining required certifications through the duration of the contract. Failure to obtain/maintain required certifications will result in disqualification for this position and could result in termination.
    • Candidate must exhibit a professional behavior that promotes teamwork, fosters cooperation, and enhances productivity in the workplace. Must be well organized with the ability to coordinate, prioritize and execute multiple tasks simultaneously in a high-pressure environment. Ability to communicate verbally and in writing to work effectively with a variety of government, military and contractor personnel at all levels.
    • Candidate must be able to interface effectively with individuals at all levels of the organization.
    • Grooming and dress usually business casual, but dependent on client's standards. Must not pose a safety hazard to employees working in the same general area.
    • The position for which you are applying for requires a US government security clearance. This is to advise you, that should you be extended an offer, if you possess a dual citizenship (i.e., citizen of the US and another country), to be granted a clearance you will be required to relinquish your citizenship in the foreign country.

    Posting ID: 556643739Posted: 2020-06-04